Jasmine Rodriguez
Apple Valley,CA
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills. Proven track record and effective multitasking, ensuring seamless operations and high patient satisfaction. Recognized for attention to detail and reliability, consistently resolving conflicts to enhance team efficiency and client relationships.
Overview
6
6
years of professional experience
Work History
Scheduler
Dentist Office
03.2024 - 11.2025
- Scheduled patient appointments using electronic health record systems to optimize daily operations.
- Communicated with patients regarding treatment plans and appointment confirmations to enhance patient satisfaction.
- Managed dental office calendar, balancing patient needs and provider availability for efficiency.
- Coordinated with dental staff to ensure seamless workflow and timely patient care delivery.
- Assisted in maintaining patient records accuracy, ensuring compliance with healthcare regulations.
- Trained new staff on scheduling software functionalities, fostering teamwork and efficiency within the office.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
- Proofread and edited documents for accuracy and grammar.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Scheduling Assistant
Dentist Office
04.2023 - 03.2024
- Managed patient appointment scheduling using dental practice management software.
- Coordinated with dental staff to optimize daily schedules and minimize patient wait times.
- Communicated effectively with patients regarding appointment confirmations and reminders.
- Assisted in maintaining organized records of patient information and treatment histories.
- Resolved scheduling conflicts promptly to ensure smooth office operations.
- Maintained positive client relationships through prompt communications and effective conflict resolution strategies.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Server
Whiskey Barrel
02.2023 - 07.2023
- Provided exceptional customer service by promptly addressing inquiries and resolving issues.
- Assisted in maintaining cleanliness and organization of dining areas to enhance guest experiences.
- Collaborated with kitchen staff to ensure timely delivery of orders and adherence to menu specifications.
- Supported inventory management by tracking supplies and notifying management of low stock levels.
- Monitored guest satisfaction levels through direct feedback, adjusting service approach as needed.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Deputy Sheriff Trainee
San Bernardino County
12.2022 - 02.2023
- Assisted with patrol duties, monitoring assigned areas for safety and compliance.
- Supported investigations by collecting evidence and documenting incidents accurately.
- Engaged with community members to build trust and foster positive relationships.
- Participated in training programs to enhance knowledge of law enforcement procedures.
- Developed situational awareness through observation and analysis of surroundings regularly.
- Maintained physical and mental fitness through regular exercise and stress management techniques to perform optimally in demanding situations.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
Warehouse Worker
Amazon
01.2022 - 12.2022
- Operated powered industrial trucks to transport goods efficiently throughout warehouse.
- Processed incoming shipments by verifying contents against packing lists and inspecting for damage.
- Maintained accurate inventory records using warehouse management systems to ensure stock availability.
- Collaborated with team members to optimize workflows and improve overall operational efficiency.
- Implemented organizational strategies for effective storage solutions, maximizing space utilization.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Maintained clean, orderly work environment free of hazards.
Guest Advocate
Target Corporation
03.2020 - 01.2022
- Assisted customers with product inquiries and ensured positive shopping experiences.
- Maintained store cleanliness and organized merchandise displays for optimal customer engagement.
- Processed transactions efficiently using point-of-sale systems to enhance checkout speed.
- Collaborated with team members to ensure stock replenishment and accurate inventory management.
- Adapted quickly to changing priorities and maintained focus during peak hours to meet customer needs.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
Education
Criminal Justice
Victor Valley College
Victorville, CACriminal Justice
Barstow Community College
BarstowHigh School Diploma -
Chaparral High School
Phelan, CA10.2018
Skills
- Customer service
- Effective multitasking
- Schedule coordination
- Schedule management
- Strong work ethic
- Attention to detail
- Excellent communication
- Professional and mature
- Proofreading
- Organizational skills
Timeline
Scheduler
Dentist Office
03.2024 - 11.2025
Scheduling Assistant
Dentist Office
04.2023 - 03.2024
Server
Whiskey Barrel
02.2023 - 07.2023
Deputy Sheriff Trainee
San Bernardino County
12.2022 - 02.2023
Warehouse Worker
Amazon
01.2022 - 12.2022
Guest Advocate
Target Corporation
03.2020 - 01.2022
Criminal Justice
Victor Valley College
Criminal Justice
Barstow Community College
High School Diploma -
Chaparral High School