Detail-oriented hostess and barista with a proven track record in managing guest reservations and optimizing table/order turnover. Proficient in addressing inquiries and complaints, ensuring guest satisfaction and operational efficiency during peak hours.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Momo's Pizza
Tallahassee, FL
02.2025 - 02.2026
Greeted and seated guests promptly, enhancing overall dining experience.
Managed reservation system, optimizing table turnover and guest flow.
Provided menu information and answered guest inquiries, improving customer satisfaction.
Collaborated with servers to ensure timely service delivery during peak hours.
Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Barista
Starbucks Coffee
Tallahassee, FL
04.2024 - 01.2025
Prepared high-quality beverages according to standardized recipes and customer preferences.
Maintained cleanliness and organization of workstations to ensure efficient service delivery.
Delivered exceptional customer service by engaging with patrons and addressing inquiries effectively.
Operated espresso machines and other equipment to consistently produce beverages within quality standards.
Cleaned counters, machines, utensils, and seating areas daily.
Controlled line and crowd with quick, efficient service.
Restaurant Hostess
El Jalisco Mexican Restaurant
Tallahassee, FL
12.2021 - 05.2024
Maintained cleanliness and organization of host area, contributing to restaurant ambiance.
Assisted in training new hosts on operational procedures and service standards.
Monitored dining room activity to assist management in maintaining efficient operations.
Handled guest complaints professionally, facilitating resolution to enhance loyalty.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.