Jasmine Salazar
Los Angeles,CA
Summary
Proven Patient Care Coordinator with a track record of enhancing patient satisfaction and streamlining operations at Optum, UnitedHealth Group. Demonstrates exceptional multitasking and critical thinking abilities, excelling in patient care coordination and effective communication. Achieved significant improvements in scheduling efficiency and patient flow management, leveraging both customer service and scheduling skills for optimal outcomes.
Overview
3
3
years of professional experience
Work History
Patient Care Coordinator
Optum, UnitedHealth Group
08.2021 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Verified insurance eligibility and coverage for patients.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
Patient Care Coordinator
St. Johns Community Health
02.2021 - 07.2021
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
- Assisted medical professionals with various tasks to ensure smooth operation of the clinic and provide optimal patient care.
Education
High School Diploma -
Paramount Adult Education Center
Paramount, CA06.2022
Skills
- Critical Thinking Skills
- Multitasking ability
- Customer Service
- EMR / EHR
- Scheduling
- Strategic Planning
- Quality Assurance
- Healthcare operations
Timeline
Patient Care Coordinator
Optum, UnitedHealth Group
08.2021 - Current
Patient Care Coordinator
St. Johns Community Health
02.2021 - 07.2021
High School Diploma -
Paramount Adult Education Center