Jasmine Scott
Saint Augustine,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Bozard Ford Lincoln position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Shift Leader
Starbucks
10.2021 - 10.2022
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Verified the money safe had the correct amount of money twice a day which is roughly one thousand dollars.
Barista
Starbucks
05.2020 - 10.2021
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Approximately had 10 different conversations a day with customers who sit in the lobby to ensure they felt welcomed.
Crew Member
Arby's
12.2017 - 12.2019
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Managed checking customers out and taking orders at the same time at the drive-thru window.
Education
High School Diploma -
Ridgeview High School
Orange Park, FL06.2019
Skills
- Customer Service Management
- Strong verbal and written communication
- Positive Attitude
- Team Collaboration and Leadership
- Multitasker
- Problem Solver
Stay at home mom for the past sixteen months.
I had the privilege staying home with my son Erik. It was fun to see him grow up and see all the important milestones. Now that he is older, I am ready to go back to work.
Civilian employee of the Department of Defense
Worked for a Starbucks inside the Marine Corps Exchange. Had to pass the Federal Background Check to be hired and was tested on Cybersecuritiy every year.
Timeline
Shift Leader
Starbucks
10.2021 - 10.2022
Barista
Starbucks
05.2020 - 10.2021
Crew Member
Arby's
12.2017 - 12.2019
High School Diploma -
Ridgeview High School