Jasmine Shockley

Dynamic and results-oriented professional with a proven track record at TTEC and GEICO. Excelled in building client relationships and resolving issues with professionalism and empathy, enhancing customer loyalty. Skilled in customer service and policy management, demonstrating a unique blend of interpersonal and analytical abilities. Achieved consistent customer satisfaction and retention goals.

Experienced with client needs analysis and insurance policy customization. Utilizes risk management strategies to offer optimal coverage solutions. Knowledge of industry regulations and maintaining high standards of customer service.