Jasmine Shuler

• Generates sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
• Delivers superior customer support to improve account retention rate.
• Consults with customers to aid selection and purchase of products that meet needs.
• Negotiates contracts with customers regarding price, delivery terms, payment terms and other conditions.
• Reviews applications for accuracy before submitting them for approval.
• Listens to and understands customers' needs, explain and discuss options and outline best-fit services.

• Answered incoming calls from patients and physicians to ensure effective communication within the unit
• Monitored direct emergency alarms, and answered non-emergency calls for assistance
• Ensured lab results, physician's reports, day sheets are properly placed
• Served as a frontline ambassador in customer service
• Performed clerical duties and data entry functions
• Transcribed doctor's orders
• Coordinated communication between various departments within the facility regarding patient care needs.
• Maintained medical charts and graph vital signs
• Collaborate with medical and non-medical staff.

• Answered incoming calls in a courteous & professional manner
• Assisted with chart retrieval, set up new patient chart/ EHR chart
• Verified Insurance, Collected co-pay and/or payments according to insurance plan
• Updated medical record and computer system with new information
• Matched procedures with correct diagnosis
• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
• Completed referral authorization requests & provided patients with referral information.

• Managed incoming calls and customer service inquiries.

• Generated sales leads that develop into new customers.

• Identified and accessed customers' needs to achieve satisfaction.

• Built sustainable relationships and trust with customer accounts through open and interactive communication.

• Met personal/customer service team sales targets and call handling quotas.

• Handled customer complaints, provide appropriate solutions and alternatives, following up to ensure resolution.

• Kept records of customer interactions, process customer accounts and file.