Jasmine Stevens
Hyattsville,MD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Horizon Health Services
Laurel, MD
08.2023 - Current
- Answering phones and greeting everyone who enters the office
- Recording and reporting events/incidents between clients/caregivers to supervisor
- Following up with clients weekly to ensure all clients are satisfied with the care provided by caregivers
- Scanning, faxing, light paperwork and filing documents
- Following up with caregivers to ensure everything is going well with their clients
- Help with staffing caregivers for clients.
Scribe
Express Healthcare
College Park, MD
12.2022 - 05.2023
- Facilitated efficient check-in processes for COVID-19 testing
- Properly swabbed patients for COVID-19 tests
- Maintained a positive and professional attitude when interacting with children, staff, and patients
- Accountable for printing labels for assigned patient
- Managed office inventory supply and maintained the corresponding Excel database.
Host
Hawkers
Arlington, VA
09.2022 - 10.2022
- Welcome and greet guests
- Estimate wait time for guests to be seated
- Provide guests a menu, and their server's name, and introduce the specialty drinks/dessert menu
- Thank guests for coming in and invite them to return
- Answer the telephone in a prompt and courteous manner
- Take 'To-Go' orders if necessary, or as directed by Leadership.
Guest Advocate
Target
Laurel, MD
08.2022 - 09.2022
- Engage with guests
- Observe to quickly understand whether a guest needs assistance or wants to interact
- Be knowledgeable about the tools, products, and services available in the total store
- Execute adjacency changes, transitions, revisions, and sales plans for all departments.
Processor
Radiology Associates
Daytona Beach, FL
07.2021 - 07.2022
- Acquired inbound calls from patients and physician offices, and schedule requested exams
- Conducted outgoing calls to patients to schedule requested exams whose orders were faxed or sent via electronic requests
- Assisted patients with questions, concerns, and requests in a professional and empathetic manner
- Coordinated and scheduled appointments for patients
- Handled situations, which may require research and/or troubleshooting
- Received telephone calls, which are non-routine and required deviation from standard screens, scripts, and procedures.
Customer Service Representative
Progressive (Call Center)
Daytona Beach, FL
01.2020 - 03.2021
- Effectively communicate with customers over the phone
- Obtained exceptional customer service by resolving issues and answering questions
- Modifying existing policies to comply with regulations
- Administrating payment transactions for insurance policies.
Cashier
Bath & Body Works
Columbia, MD
12.2018 - 01.2019
- Ensure all customers are greeted promptly and with a positive attitude
- Facilitated inventory management by restocking merchandise
- Accurately recorded sales and processed payments using the POS system.
Beauty Advisor
Ulta Beauty Inc
Daytona Beach, FL
09.2018 - 12.2018
- Informing guests of current promotions, events, and services within the store
- Courteously handling sales, refunds, and exchanges
- Determining each guest's needs and answering questions concerning products and services
- Recommending additional and complementary products and/or services based on guest interests.
Sales Associate
Belk
Daytona Beach, FL
09.2018 - 12.2018
- Drive sales through the execution of customer facing merchandising standards throughout the store
- Proactive greeting and engaging customers warmly and with a smile
- Work professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks
- Accept additional duties or sharing responsibilities as requested by Sales Team Manager.
Cashier
Taylor Gourmet
Washington, DC
03.2017 - 06.2018
- Executed excellent interpersonal skills when greeting customers
- Managed cash handling and transactions through the POS system
- Sustained knowledge of food preparation and safety standards
- Recorded and processed customer orders.
Sales Associate
Rack Room
Springfield, VA
07.2016 - 12.2016
- Applied product knowledge and customer needs analysis to offer recommendations
- Assisted customers with trying on shoes and making purchasing decisions
- Processed shoe sales transactions accurately and efficiently.
Cashier
Chop'T
Washington, DC
09.2015 - 01.2016
- Utilized knowledgeable organizational skills when restocking merchandise
- Demonstrated proficiency in using the POS system for sales transactions
- Supported customers in a professional and friendly manner.
Education
Bachelor of Science - Health & Exercise Science
Bethune Cookman University
Daytona Beach, FL05.2023
Skills
- Active Listening
- Customer Service
- Communication
- Problem Solving
- Attention to Detail
- Microsoft Office
- Microsoft Excel
- Flexibility
- Positive Attitude
- Cash Handling
- Filing
- Time Management
Timeline
Front Desk Receptionist
Horizon Health Services
08.2023 - Current
Scribe
Express Healthcare
12.2022 - 05.2023
Host
Hawkers
09.2022 - 10.2022
Guest Advocate
Target
08.2022 - 09.2022
Processor
Radiology Associates
07.2021 - 07.2022
Customer Service Representative
Progressive (Call Center)
01.2020 - 03.2021
Cashier
Bath & Body Works
12.2018 - 01.2019
Beauty Advisor
Ulta Beauty Inc
09.2018 - 12.2018
Sales Associate
Belk
09.2018 - 12.2018
Cashier
Taylor Gourmet
03.2017 - 06.2018
Sales Associate
Rack Room
07.2016 - 12.2016
Cashier
Chop'T
09.2015 - 01.2016
Bachelor of Science - Health & Exercise Science
Bethune Cookman University