Jasmine S. White
Mount Rainier,MD
Summary
Professional office support specialist with robust organizational and administrative skills. Proven track record in managing office operations, coordinating schedules, and supporting executive teams. Strong focus on team collaboration, adaptability, and achieving results. Dependable resource for streamlining processes, ensuring efficient communication, and maintaining positive work environment. Proficient in Microsoft Office Outlook, Excel, Blackbaud, SCR Database, Citrix, AS/400 (Mocha), Invision, and MedConnect
Overview
11
11
years of professional experience
Work History
Lead Office Assistant
Medstar / NRH
10.2024 - Current
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Collaborated with insurance companies to ensure accurate claims processing for timely reimbursements to the practice.
- Spearheaded initiatives aimed at promoting better workplace culture within the department leading to improved employee retention rates.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on changes in the industry.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Office Assistant
Medstar/NRH
01.2022 - 10.2024
- Greet and assist patients on the telephone and in person by triaging patient inquiries and concerns to appropriate clinical and non-clinical team members, reducing wait times
- Perform insurance verification and coordinate services/authorizations for patients, as assigned, resulting in claim acceptance rate
- Monitor and handle case management for patients in the EHR system, as assigned, reducing errors
- Prepared weekly reports cash log receipts and bank deposits
- Coordinated with referring physician practices to establish positive relationships, resulting in increased referrals and site productivity
- Successfully resolve conflicts through effective verbal and written communication in an appropriate manner, resulting in a positive work environment
Operations Administrator
The Patrician Group
01.2021 - 11.2021
- Collaborated with management for recruitment of new clients
- Utilized Monday.com to facilitate the daily flow for the week/month
- Conducted a full weekly audit on therapy progress notes submitted by clinicians
- Prepared weekly reports of outstanding billing materials to be sent to clients
- Conducted insurance verification of benefits for all clients
Fiscal Assistant
Heart Share Human Services of New York
09.2018 - 06.2020
- Balanced auditing financial ledgers for 80 individuals; reconciling entries and preparing monthly journal entries
- Successfully saved the company 20% creating a workflow process to submit vendor payments on time
- Conducted a full audit on financial ledgers which were backlogged from 2018 within 4 months
- Prepared routine financial reports and to communicate with others in giving and obtaining information as well as prepared quarterly reports for budget meetings with the Vice President of the Fiscal Department
- Managing accounts payable accounts receivable, and invoicing
Executive Assistant
Little Flower Children & Family Service
05.2017 - 09.2018
- Collaborated with the IT department to create a scheduling ticketing system on the company portal for reservation of the conference room diminishing internal conflict
- Saved the company 10% on the supply budget by overseeing the purchase of all necessary office items
- Created strategic workflow management initiatives and was accountable for all expense reports
- Transcribed meeting minutes, composed correspondence, performed data entry, and assisted with records and accounts payable transactions
- Performed research, data collection, managed social media, document generation as necessary to complete special projects regarding highly confidential information
Administrative Assistant
02.2014 - 05.2017
- Implemented a new records system of each caseworker to manage the records of their caseload which included confidential information such as children’s birth and medical records
- Facilitated training to other administrative assistants in different offices on how to utilize the new records system
- Documented client interactions, managed personal records, and delivered written instructional correspondence
Education
Bachelor of Business Administration -
UMGC
06-2026
Skills
- Invoice/Accounts Management
- Effective Writing & Editing Skills
- Responsive Correspondence
- Facilities Management
- Policy & Procedure Implementation
- Insurance Verification
Timeline
Lead Office Assistant
Medstar / NRH
10.2024 - Current
Office Assistant
Medstar/NRH
01.2022 - 10.2024
Operations Administrator
The Patrician Group
01.2021 - 11.2021
Fiscal Assistant
Heart Share Human Services of New York
09.2018 - 06.2020
Executive Assistant
Little Flower Children & Family Service
05.2017 - 09.2018
Administrative Assistant
02.2014 - 05.2017
Bachelor of Business Administration -
UMGC
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