Tim Shepard
Johnson City,TN
Summary
Dynamic and detail-oriented Office Assistant with extensive experience in enhancing workplace efficiency and communication. Maintains a professional demeanor while expertly managing diverse administrative tasks with a strong focus on quality and organization. Proven ability to adapt quickly to new software and technologies, complemented by exceptional written and verbal communication skills. Reliable team player dedicated to fostering a collaborative environment and achieving superior results in fast-paced office settings.
Overview
39
39
years of professional experience
Work History
Lead Office Assistant
Soleus Massage
06.2023 - Current
- Part-time employment currently
- Scheduling and accounting
- maintenance and operation of spa equipment
Licensed Insurance Agent
American Income Life
01.2021 - 09.2021
- Developed and maintained client relationships, ensuring tailored insurance solutions aligned with individual needs.
- Conducted comprehensive policy reviews, identifying gaps and opportunities for enhanced coverage options.
- Educated clients on insurance products, improving understanding and decision-making regarding their financial security.
- Collaborated with cross-functional teams to streamline claims processing, enhancing service efficiency and client satisfaction.
Licensed Insurance Agent
Globe Life
11.2020 - 01.2021
- Advised clients on tailored insurance solutions to meet individual needs.
- Developed and maintained strong client relationships through effective communication and follow-up.
- Analyzed policy options to ensure comprehensive coverage for clients' financial protection.
- Educated clients on policy features, benefits, and claims processes for informed decision-making.
Body Shop Manager & Sales
Chaparral Buick GMC
02.2012 - 06.2020
- Sales & Leasing, Product Training when in Sales
- Scheduling, Part Acquisition, Labor Assist when Managing Body Shop
Collections Escalation Specialist
CITI
11.2011 - 12.2011
- Assisting clients to reconcile their delinquent accounts
Turret Lathe Operator
Alemite
01.1997 - 09.2001
- Machine Set Up, Quality Checks and Production
- Assembly in Pump Departments
Aluminum Casting Operator
Doehler-Jarvis
04.1996 - 01.1997
- Pouring and Quality Inspection of Intake Manifolds for GM 5.3L and 3.8L engines
Driver & Sales
Holston Distributing
08.1992 - 04.1996
- Draft System Maintenance, Keg Route Sales
- Pre-Sales Route for Convenience Stores near Bristol Nascar Track
OTR Truck Driver
Fulton Trucking (Swift Industries)
05.1991 - 08.1991
- Draft System Maintenance, Keg Route Sales
- Pre-Sales Route for Convenience Stores near Bristol Nascar Track
MM3 - Honorable Discharge
United States Navy
05.1987 - 08.1990
- DDG-46 Diesel Powered Destroyer
- Aft Engine Room Engineer, Throttleman, Supply Requisition
Education
Certificate of Truck Driving -
Fischer Technical Institute
Virginia Beach, VA01-1991
Nuclear Reactor Plant Theory - undefined
Naval Nuclear Power School
Orlando, FL01-1988
Mechanical Fundamentals, Tool Shop Safety, Valve Pump Maintenance - undefined
Naval Machinist's Mate “A” School
Orlando, FL01-1988
Instrumentation Engineering - undefined
Tri-City State Technical Institute
Blountville, TN01-1986
Pre-Pharmacy Program - undefined
East Tennessee State University
Johnson City, TN01-1985
Honor Diploma - undefined
Sullivan East High School
Bluff City, TN01-1984
Skills
- Positive attitude
- Time management
- Data entry
- Verbal communication
- Dedicated team player
- Excel spreadsheets
- Strong problem solver
- Front office management
- Customer relationship management (CRM)
- Database management
- Invoice processing
- Documentation and reporting
- Scheduling
- File organization
Timeline
Lead Office Assistant
Soleus Massage
06.2023 - Current
Licensed Insurance Agent
American Income Life
01.2021 - 09.2021
Licensed Insurance Agent
Globe Life
11.2020 - 01.2021
Body Shop Manager & Sales
Chaparral Buick GMC
02.2012 - 06.2020
Collections Escalation Specialist
CITI
11.2011 - 12.2011
Turret Lathe Operator
Alemite
01.1997 - 09.2001
Aluminum Casting Operator
Doehler-Jarvis
04.1996 - 01.1997
Driver & Sales
Holston Distributing
08.1992 - 04.1996
OTR Truck Driver
Fulton Trucking (Swift Industries)
05.1991 - 08.1991
MM3 - Honorable Discharge
United States Navy
05.1987 - 08.1990
Honor Diploma - undefined
Sullivan East High School
Pre-Pharmacy Program - undefined
East Tennessee State University
Instrumentation Engineering - undefined
Tri-City State Technical Institute
Mechanical Fundamentals, Tool Shop Safety, Valve Pump Maintenance - undefined
Naval Machinist's Mate “A” School
Nuclear Reactor Plant Theory - undefined
Naval Nuclear Power School
Certificate of Truck Driving -
Fischer Technical Institute