Jasmine Temple
Richmond,VA
Summary
Personable and dedicated customer service professional with over 5 years of industry experience. Exceptional telephone etiquette, effective time management, and strong communication skills. Proven ability to efficiently manage customer accounts and consistently improve quality metrics. Articulate, enthusiastic, and results-oriented individual with a demonstrated passion for building relationships, cultivating partnerships, and driving business growth.
Overview
6
6
years of professional experience
Work History
Receptionist
Blue Beacon
11.2023 - Current
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Courier Phone-Dispatcher
Yinzer Logistics
02.2023 - 11.2023
- Utilized various software systems to facilitate movement, planning and scheduling.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Customer Service
Starbucks Corporation
04.2022 - 02.2023
- Ensured precise order accuracy, boosting customer satisfaction ratings by 15%.
- Collaborated with team to manage high-volume shifts, fostering productivity.
- Resolved complex customer issues quickly while ensuring a positive experience throughout all interactions.
- Cultivated long-term relationships with existing clients through consistent communication efforts.
Assistant
Central Virginia Health Services
01.2022 - 04.2022
- Collaborated with team to enhance patient care and streamline workflow in a fast-paced setting.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
Telephone Claims Representative
Geico Insurance Company
09.2019 - 02.2020
- Managed high-volume claims, consistently exceeding performance targets.
- Identified customer needs beyond the scope of their initial call, providing additional resources as necessary.
- Utilized CRM software to document customer interactions, feedback, and resolutions.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Receptionist
Hair Cuttery
07.2018 - 10.2019
- Managed scheduling and kept accurate records of services rendered as well as retail sales information for clients' accounts.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Capitalized on upselling opportunities for additional products and services based on customer needs.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Education
Associate Degree
Germanna Community College
Fredericksburg, VA08-2025
High School Diploma
Stafford Senior High School
Fredericksburg, VA06-2018
Skills
- Customer Account Management
- Incident Management
- Problem-solving aptitude
- Data entry expertise
- Interpersonal Communication
- Team Collaboration
- Accuracy and Precision
- Sales experience
- Adaptability and Flexibility
- Multitasking
- Reliability
- Time Management
Timeline
Receptionist
Blue Beacon
11.2023 - Current
Courier Phone-Dispatcher
Yinzer Logistics
02.2023 - 11.2023
Customer Service
Starbucks Corporation
04.2022 - 02.2023
Assistant
Central Virginia Health Services
01.2022 - 04.2022
Telephone Claims Representative
Geico Insurance Company
09.2019 - 02.2020
Receptionist
Hair Cuttery
07.2018 - 10.2019
Associate Degree
Germanna Community College
High School Diploma
Stafford Senior High School