Jasmine Triggs
Fort Wayne,IN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Eligibility Specialist
Maximus FSSA
Fort Wayne, IN, US
11.2023 - 05.2024
- Resolved customer queries through effective phone communication.
- Facilitated client needs.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Resolved discrepancies with client applications to verify eligibility.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Assisted clients with accurate eligibility form, application and document completion
- Processed and certified documents for accuracy and compliance with government regulations.
- Streamlined application process for clients by implementing efficient case management techniques, improving overall service.
- Applied expertise in Microsoft programs for operational efficiency.
Dispatcher/Customer Service Representative
Parker Service, Inc
Fort Wayne, IN, US
05.2023 - 11.2023
- Facilitated smooth communication through call management
- Collaborated efficiently with various law enforcement agencies
- Maintained strong relationships with vehicle maintenance professionals
- Coordinated simultaneous use of multiple software systems
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Developed system for prioritizing emergency calls, ensuring rapid response to critical situations.
- Scheduled and organized delivery routes.
- Managed customer accounts and invoicing.
- Provided customers with information on products and services.
Fraud Prevention Analyst
CBE Companies/Verizon fraud department
Clarksville, TN, US
12.2022 - 05.2023
- Managed high-volume inbound call traffic effectively.
- Analyzing client account information.
- Assessing changes in accounts
- Restored funds to client accounts.
- Executed account clean-up tasks.
- Enhanced customer confidence after successfully resolving high-profile fraud cases, leading to increased customer retention and loyalty.
- Identified trends in fraudulent activity by analyzing large sets of financial data, enabling proactive measures to mitigate risks.
- Assisted clients in resolving unauthorized transactions by guiding them through the dispute resolution process, ensuring their satisfaction with the outcome.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Retail Sales Associate
T-Mobile
Fort Wayne, IN, US
08.2018 - 05.2021
- Managed sales operations for phones, subscription plans and complementary accessories.
- Implemented and marketed fresh promotional strategies.
- Ensured interactions remained amicable and respectful.
- Evaluated customers' wants, needs, and daily habits to recommend suitable phones and plans.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Call Center Representative
Intelenet Global Services
Fort Wayne, IN, US
09.2017 - 08.2019
- Boosting hotel occupancy through effective room sales strategies.
- Handled incoming calls.
- Facilitated reservation bookings while resolving customer inquiries.
- Achieved streamlined workflow through effective use of dual screens.
- Skilled in using diverse operating and messaging systems.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Education
High school or equivalent -
Perry Meridian High School
Indianapolis, IN01.2016
Skills
- Sales
- Marketing
- Microsoft Office
- Customer Service
- Retail
- Call Center
- CSR
- Customer Care
- Customer Support
- Microsoft Word
- MS Office
- Excel
- Inventory
- Cash Handling
- Management
- Upselling
- Cold Calling
- Technical Support
- Communication skills
- Phone etiquette
- Data entry
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Eligibility Specialist
Maximus FSSA
11.2023 - 05.2024
Dispatcher/Customer Service Representative
Parker Service, Inc
05.2023 - 11.2023
Fraud Prevention Analyst
CBE Companies/Verizon fraud department
12.2022 - 05.2023
Retail Sales Associate
T-Mobile
08.2018 - 05.2021
Call Center Representative
Intelenet Global Services
09.2017 - 08.2019
High school or equivalent -
Perry Meridian High School