Jasmine Uphoff
Dallas,TX
Summary
Experienced Texas real estate professional with over 10 years in residential property operations, client relations, and leasing. Excels in managing competing priorities, building relationships, and resolving complex issues. Demonstrates clear communication and effective problem solving, leveraging personal insights from frequent relocations to connect with clients during significant life transitions.
Personable individual boasting a career involved with administrating policies and procedures, overseeing personnel and getting tasks done on time. A smart Community Manager known for working well with all personalities while promoting a positive outlook for both employees and residents.
Overview
12
12
years of professional experience
Work History
Community Manager
Bridge Property Management / Investment Group
Converse, TX
01.2025 - 05.2026
- Served as a primary point of contact for residents, vendors, contractors, and leadership while directing day-to-day operations for a manufactured housing community.
- Built trusted relationships across residents, vendors, contractors, and leadership through clear communication, responsiveness, and consistent follow-through.
- Resolved complex resident concerns and service issues while balancing customer expectations, operational requirements, and company standards.
- Coordinated maintenance operations, inspections, repairs, and capital improvement projects, aligning stakeholders on priorities and timelines to enhance community functionality.
- Tracked budgeting, operational reporting, collections, and occupancy initiatives to ensure financial accountability and support performance goals.
- Identified property-stabilization opportunities and coordinated execution with internal teams and outside partners to improve community standards.
Community Manager
Darwin Homes
New Braunfels, TX
03.2024 - 01.2025
- Managed residential property operations, ensuring smooth move-ins, move-outs, inspections, leasing logistics, resident communication, and service coordination to enhance resident satisfaction.
- Coordinated vendors and maintenance teams to efficiently move work orders and repairs from request through completion, ensuring timely updates to clients.
- Coordinated vendors and maintenance teams to move work orders and repairs from request through completion while maintaining timely client communication.
- Supported marketing and occupancy efforts by prioritizing tasks in a fast-paced residential environment, contributing to improved community engagement.
Property Manager
Bridge Tower Properties
South Texas
01.2021 - 02.2024
- Managed regional residential portfolio, coordinating daily operations, resident relations, leasing, inspections, and maintenance across multiple properties to ensure consistent service delivery.
- Balanced simultaneous property needs and escalations while protecting service quality, owner expectations, and operational timelines.
- Developed and maintained strong relationships with property owners, residents, vendors, and contractors, acting as a central communication link among stakeholders.
- Coordinated inspections, lease administration, renewals, and regulatory compliance, ensuring accurate records and timely documentation to meet all deadlines.
- Balanced simultaneous property needs and escalations, maintaining service quality and aligning owner expectations with operational timelines.
Property Manager
Colonial Residential Properties
San Antonio, TX
02.2017 - 12.2020
- Promoted from Work Order Manager to Property Manager based on increased responsibility, operational knowledge, and leadership performance.
- Managed daily property operations including resident relations, leasing, collections, inspections, move-ins/move-outs, and maintenance coordination.
- Coordinated vendors, maintenance teams, and repair projects to execute property improvements, ensuring timely completion and clear communication.
- Enhanced communication between residents, vendors, maintenance staff, and leadership to elevate service delivery and boost resident satisfaction.
Work Order Manager
Colonial Residential Properties
San Antonio, TX
01.2014 - 02.2017
- Coordinated high-volume maintenance requests, facilitating effective communication among residents, vendors, technicians, and property-management staff to ensure timely resolution.
- Scheduled and tracked service work from request to completion, ensuring thorough documentation and timely updates for all stakeholders involved.
- Resolved service concerns and prioritized urgent needs to streamline workflow across residential property portfolio.
Education
Texas Real Estate License -
College Coursework -
Northeast Lakeview College
Skills
- Leasing & Residential Operations
- Vendor & Contractor Management
- Process & Project Coordination
- Performance & Financial Reporting
- Documentation & Compliance
- Real Estate & Relocation Support
- Client Relationship Management
- Stakeholder Coordination
- Customer Service & Conflict Resolution
- Microsoft Office Suite
- Google Workspace
- Yardi
- AppFolio
- Buildium
- CRM & Property Management Systems
- Time & Priority Management
Timeline
Community Manager
Bridge Property Management / Investment Group
01.2025 - 05.2026
Community Manager
Darwin Homes
03.2024 - 01.2025
Property Manager
Bridge Tower Properties
01.2021 - 02.2024
Property Manager
Colonial Residential Properties
02.2017 - 12.2020
Work Order Manager
Colonial Residential Properties
01.2014 - 02.2017
Texas Real Estate License -
College Coursework -
Northeast Lakeview College