Jasmine Vazquez
Turkey Hill
Hanover Township ,PA
2027
years of professional experience
Management supporting 41+ customers per shift in English and Spanish with clear communication, fast issue resolution, and accurate information sharing. Handles questions about policies, procedures, receipts, and billing details while keeping service steady in busy retail and salon settings. Uses Microsoft Word and multitasking skills to stay organized and responsive.
Work History
Front End Manager
9 Years 9 Months- Trained and mentored staff on customer service best practices.
- Supervised daily operations and ensured compliance with safety standards.
- Coordinated inventory management to optimize stock levels and minimize waste.
- Developed staff schedules to align workforce availability with peak business hours.
- Assisted in resolving customer inquiries and complaints promptly.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Maintained strong customer relations and effective customer service standards.
Medical Office Assistant
- Managed patient scheduling and appointment confirmations to optimize office efficiency.
- Assisted with patient intake processes, ensuring accurate data entry and documentation compliance.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Maintained organized electronic health records, facilitating quick access to patient information.
- Supported insurance verification processes, improving claims submission accuracy and speed.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Software to schedule appointments for doctor visits and procedures.
Store Manager of Operations
3 Years 10 Months- Oversaw daily store operations, ensuring efficient workflow and high standards of customer service.
- Led staff training programs, enhancing team performance and service quality.
- Implemented inventory management processes, reducing stock discrepancies and improving accuracy.
- Developed promotional strategies that increased sales through effective merchandising techniques.
- Established strong vendor relationships to negotiate favorable terms and improve product availability.
- Coordinated scheduling for optimal staff coverage during peak hours, improving operational efficiency.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Education
High School Diploma
Skills
English & Spanish
Microsoft Word
Customer service
Verbal communication
Conflict resolution
Cash handling
Multitasking
Team coordination
Inventory control
Food safety
Shift scheduling
Customer complaint handling
Performance coaching
Sanitation procedures
Vendor coordination
Emergency response procedures
Timeline
Store Manager of Operations
Turkey Hill
06.2022 - 04.2026Read More
Front End Manager
Stop & Shop
11.2016 - 2022Read More
Medical Office Assistant
Dr Sushi Wang
2009 - 2015Read More
Career Development
High School Diploma
Read More