Jasmine Vera
Presque Isle Downs and Casino
Erie,PA
5
years of professional experience
Dynamic banker with strong customer service, cash handling, and creative thinking skills. Proven ability to resolve client inquiries and enhance team performance, driving satisfaction and operational efficiency.
Work History
Banker/Player Service Representative
3 Years 7 Months- Processed customer transactions efficiently while ensuring compliance with banking regulations.
- Maintained accurate records of all financial transactions to support auditing processes.
- Assisted clients in understanding financial products and services available at the casino.
- Collaborated with team members to enhance customer service and operational efficiency.
- Resolved client inquiries and issues promptly, fostering positive relationships with patrons.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Host
5 Months- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation systems to optimize seating arrangements and minimize wait times.
- Monitored dining area for cleanliness and guest satisfaction, addressing concerns promptly.
- Trained new hosts on best practices for customer service and operational efficiency.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Assistant Manager
4 Months- Implemented merchandising strategies to enhance product visibility and drive sales.
- Trained and mentored new staff on customer service standards and inventory management.
- Supervised daily operations to ensure compliance with store policies and procedures.
- Conducted regular inventory audits to maintain accurate stock levels and reduce shrinkage.
- Resolved customer complaints effectively, promoting a positive shopping experience and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Baker
4 Months- Prepared a variety of baked goods, ensuring consistency in quality and taste.
- Operated ovens and mixers, adhering to safety protocols and best practices.
- Maintained cleanliness and organization of baking area, following health regulations.
- Assisted in inventory management, monitoring stock levels of ingredients and supplies.
- Trained new bakers on recipes, equipment usage, and operational procedures.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Maintained accurate inventory of baking supplies and ingredients.
Grape Tester
2 Months- Conducted inspections to ensure product compliance with quality standards and specifications.
- Performed detailed visual and functional tests on finished products prior to shipment.
- Documented inspection results and maintained accurate records for traceability purposes.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
Education
High School Diploma
Skills
Cash handling
Cash operations
Financial analysis
Documentation skills
Financial compliance
Self-motivation
Creative thinking
Money handling
Self-motivated nature
Timeline
Host
Mad Mex
03.2024 - 08.2024Read More
Banker/Player Service Representative
Presque Isle Downs and Casino
01.2023 - CurrentRead More
Assistant Manager
Family Dollar
09.2022 - 01.2023Read More
Baker
Golden Corral Buffet and Grill
11.2021 - 03.2022Read More
Grape Tester
Welch
09.2021 - 11.2021Read More
Warren Area Highschool
High School Diploma
Read More