Jasmine Weaver
Richmond,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Home Services Experience Assistant Manager
Best Buy, Geek Squad
11.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Defined clear targets and objectives and communicated to other team members.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Unit Manager
Capital One
Glen Allen
11.2013 - 08.2023
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Organized and led staff orientation programs and training to promote collaboration.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Motivated employees through special events and incentive programs.
- Lead teams of up to 25 associates.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Fraud Detection and resolution
Education
Bachelor of Science - Psychology
Capella University
Minneapolis, MN05.2025
Skills
- Staff Training
- Policy Development
- Report Preparation
- Quality Control
- Expense Management
- Records Maintenance
- Policy Implementation
- Assignment Delegation
- Documentation Review
- Equal Opportunities Facilitation
- Change Management Process
- People Management
- Employee Support
- Talent Management
- Recruitment and Hiring
- Policy Making and Enforcement
- Team Member Coaching
- Employee Morale Management
- Training and Development
- Performance Review Management
Timeline
Home Services Experience Assistant Manager
Best Buy, Geek Squad
11.2023 - Current
Unit Manager
Capital One
11.2013 - 08.2023
Bachelor of Science - Psychology
Capella University