Jorge Luis Perez

• Led team in delivering exceptional customer service, enhancing overall client satisfaction.
• Managed a local and remote workforce of 60 plus employees.
• Streamlined operational processes, resulting in improved efficiency and increased capacity.
• Analyzed customer feedback to identify service improvement opportunities, driving strategic enhancements.
• Mentored Field Agents on technical skills and customer interactions, enhancing team performance and morale.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• Provided technical support for a variety of electronic devices, enhancing customer satisfaction through effective problem-solving.
• Trained new agents in troubleshooting techniques and customer service protocols, fostering a collaborative team environment.
• Established an Appliance Repair team of 4 serving both El Paso and Las Cruces.
• Conducted quality assurance checks on repair services, ensuring adherence to company standards and improving service consistency.
• Informed clients of policies and procedures.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Demonstrated adaptability by staying current with industry trends and emerging technologies relevant to the field of appliance repair work.
• Maintained detailed records of all repairs, modifications, and inspections to ensure proper documentation for compliance purposes.
• Managed warranty claims for customers in a timely manner, ensuring accurate documentation of repairs completed under warranty coverage conditions.

• Enhanced customer engagement through personalized service and product recommendations.
• Resolved customer inquiries efficiently, fostering loyalty and repeat business.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built relationships with customers to encourage repeat business.
• Helped customers locate products and checked store system for merchandise at other sites.

Directed food service operations, ensuring compliance with health and safety regulations.

• Implemented inventory management systems to optimize supply chain efficiency.
• Reduced food waste through better inventory management and portion control, leading to increased profitability.
• Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
• Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
• Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
• Oversaw training of more than 20 team members.