Jasmine Webster
Houston,TX
Summary
Hard-working customer service leader, seeking to use strong interpersonal communication skills to outperform employer-set goals. Track record of being assigned the toughest challenges and commended 5x by each manager I've served under.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Drafts LLC
Grand Prairie, TX
04.2023 - 09.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Lead Cashier
Ulta Beauty
Austin, Texas
11.2021 - 03.2022
- Courteously handling sales, refunds and exchanges
- Outperformed my peers 2x in customer registrations of the credit card promotions
- Ensuring all resets and planograms are executed properly, setting up
- Advertising displays or arranging merchandise to highlight sales and promotional events
- Ensuring the store is replenished throughout the day and merchandising all products to company standards on shelves and tables
- Assisting in the training of new cashiers, the cross-training of other associates, and in driving loyalty results, including credit
- Serving multiple guests at one time while maintaining composure during busy or peak selling times
- Staying informed regarding new or existing products (e.g., their ingredients and benefits) to better serve guests
- Store Management in discussions for my promotion to management
Beauty Advisor
Ulta Beauty
Austin, Texas
10.2021 - 11.2021
- Promptly acknowledging and warmly greeting each guest entering the store
- Offering friendly, knowledgeable and courteous service, determining each guest's needs and answering questions concerning products and services
- Informing guests of current promotions, promoting the Ulta Beauty loyalty and guest service programs
- Recommending additional and complementary products and/or services based on guest interests or items already selected for purchase
- Promoted within 1 month of tenure
Camp Counselor
Jump Gymnastics
Austin, Texas
05.2021 - 08.2021
- Cared for 20-50 children, ages 3-12 every week
- Prepare different activities and games to keep the children engaged
- Sanitized eating areas to prepare for meals
- Facilitated nap times for children to wind down and relax
- Supervised gym time and created fun stations for multiple groups of kids
Front of House Team Member
Panda Express
Austin, Texas
08.2019 - 09.2020
- Taking orders on drive-thru and in-store counter
- Meal assembly
- Transacting orders through the registers
- Pitched in to work with the fryers when needed
- Commended and designated to run the most challenging duties for my ability to multi-task at a high volume of customer needs
Education
High School Diploma -
Richard High School
Georgetown, Texas01.2021
Skills
- Interpersonal and written communication
- Initiative and problem-solving abilities
- Leadership and teamwork
- Great critical thinking skills
- Collaborative team work
- Dependable and Responsible
- Organization
- Time Management
Certification
- TABC
- Food Handlers License
- Drivers License
Languages
English
Professional
References
References available upon request.
Timeline
Server
Drafts LLC
04.2023 - 09.2024
Lead Cashier
Ulta Beauty
11.2021 - 03.2022
Beauty Advisor
Ulta Beauty
10.2021 - 11.2021
Camp Counselor
Jump Gymnastics
05.2021 - 08.2021
Front of House Team Member
Panda Express
08.2019 - 09.2020
- TABC
- Food Handlers License
- Drivers License
High School Diploma -
Richard High School
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