Jasmine Williams
Birmingham,AL
Summary
Dynamic, results-oriented leader with extensive experience in managing daily operations and troubleshooting complex situations. Recognized for exceptional communication skills and a proven track record of delivering outcomes in high-pressure environments. Highly adaptable and equipped with strong problem-solving and conflict resolution abilities. Comprehensive experience in providing compassionate care and support in high pressure situations.
Overview
15
15
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
2025.10 - Current
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored new team members on operational procedures and best practices.
- Utilize de-escalation techniques to maintain healthy environment for customer and worker.
- Maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Monitored daily and weekly key performance indicators to maintain on-track status.
Customer Service Delivery Courier
Shipt Inc
2020.01 - Current
- Professionally handle customer inquiries and requests
- Ability to adhere to a set schedule in a precise time
- Fulfill customer orders in a timely manner
- Provide great customer service to generate loyal clientele
- Demonstrate empathy to clients when necessary
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions
Prior Authorization Analyst
RxBenefits
2019.08 - 2022.05
- Effectively communicate with medical professionals and members
- Professionally handle a high volume of complex inbound and outbound calls
- Operate multiple software systems to assists callers including CRM tools.
- Address customer concerns and ensure effective and long-term problem resolution
- Input prior authorizations into database
- Verify patient demographic information
- Communicate with prospective clients on potential coverage benefits
- Continued education in independent insurance coverage and Medicare/medicaid coverge
Health Care Customer Service Escalation Supervisor
SS & C Health
2017.02 - 2019.08
- Respond to inbound calls and record details of inquiries, comments and complaints and record details of actions taken
- Communicate and coordinate with internal departments for claims processing
- Provide feedback on the efficiency of the customer service process
- Obtain understanding and teach process of COB, payer processing, and CMS guidelines
- Review, validate, and correct information applied by other associates
- Resolve escalated customer/provider billing inquiries
- Utilizes multiples systems to research necessary information to resolve the customer/provider questions or issues
- Mentoring fellow associates on expanding knowledge and provide empathy with clients to build trustworthy relationships
- Process claims through data entry and correct processing of cpt codes
Pharmacy Technician
CVS Pharmacy
2016.04 - 2017.02
- Verify/input prescription information, insurance, and dosage
- Answer telephones, responding to questions or requests regarding insurance and/or medication
- Accurately and efficiently prepare prescription orders
- Interact with general public to ensure quality service
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Stocked, labeled, and inventoried medication to keep accurate records
Customer Service Associate
CVS Health
2011.08 - 2017.02
- Provided exceptional customer support, resolving inquiries and complaints.
- Function in a fast paced working environment while multitasking.
- Managed inventory levels, ensuring availability of desired products.
- Performed cash, credit, and check transactions to compete point of sale.
- Collaborated with pharmacy to streamline workflow.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Wenonah High School
Birmingham, AL2012
Bachelor of Science -
Grand Canyon University
Phoenix, AZSkills
- Knowledge in icd 9 and icd 10
- Proficient in conflict management & de-escalation techniques
- Interpersonal communication
- Inbound and outbound call center
- Data entry & Detail-oriented
- Exceptional time management
- Effective verbal and written communication
- Highly analytical skills
- Advanced Computer Skills (50WPM)
- Knowledge in Medicare coverage and CMS Guidelines
- Empathy development
Timeline
Shift Supervisor
CVS Pharmacy
2025.10 - Current
Customer Service Delivery Courier
Shipt Inc
2020.01 - Current
Prior Authorization Analyst
RxBenefits
2019.08 - 2022.05
Health Care Customer Service Escalation Supervisor
SS & C Health
2017.02 - 2019.08
Pharmacy Technician
CVS Pharmacy
2016.04 - 2017.02
Customer Service Associate
CVS Health
2011.08 - 2017.02
High School Diploma -
Wenonah High School
Bachelor of Science -
Grand Canyon University