Jasmine York
Payette,ID
Summary
Detail-oriented customer service representative with proven ability to manage interactions and resolve issues effectively. Skilled in communication, relationship building, and maintaining professionalism in challenging situations.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Wex Inc.
Payette, Idaho
07.2023 - 05.2024
- Provided support to customers through phone and email inquiries.
- Documented customer interactions in the CRM system accurately.
- Maintained knowledge of company policies and promotions consistently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Optician
Family Eye Center
Ontario, Oregon
10.2020 - 07.2023
- Assisted patients in selecting appropriate eyewear and lenses.
- Operated optical equipment for lens fitting and adjustments.
- Maintained inventory of eyewear products and supplies.
- Educated patients on proper eyewear care and usage.
- Processed insurance claims for eyewear purchases and services.
- Managed appointment scheduling for patient visits and follow-ups.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Maintained accurate records of all transactions in computer system.
AWG Rep
UNLTD
Fruitland, Idaho
10.2019 - 10.2020
- Managed client communications to ensure clarity and responsiveness.
- Answered inbound calls to assist customers with inquiries and service requests.
- Prepared documents and presentations using Microsoft Office Suite tools.
- Collaborated with colleagues to improve workflow and enhance office efficiency.
- Copied, sorted and filed records of office activities and business transactions.
Private Nanny
Private Home
West Richland, Washington
06.2017 - 07.2019
- Provided attentive care and supervision for children in private home environment.
- Created and implemented engaging educational activities tailored to age-specific needs.
- Managed daily schedules, including meals, naps, and playtime for optimal routines.
- Maintained a clean and organized environment to promote safety and well-being.
- Communicated regularly with parents regarding children's progress and daily activities.
- Assisted with homework and academic support to enhance learning experiences.
- Built strong relationships with children through trust, respect, and active listening skills.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Provided supervision and guidance to ensure safety of children in all situations.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
- Followed routines to foster stability and structure in children's lives during parental absences.
Associate
Dairy Queen Grill & Chill
Pendleton, Oregon
06.2014 - 05.2017
- Assisted customers with menu selections and answered questions promptly.
- Collaborated with team members to ensure efficient service flow during peak hours.
- Resolved customer complaints effectively, maintaining a positive dining experience.
- Trained new employees on food preparation and customer service protocols.
- Handled cash register transactions accurately and managed daily cash counts.
- Maintained cleanliness in dining area and kitchen for a welcoming environment.
- Monitored food quality and freshness, adhering to safety guidelines consistently.
- Operated kitchen equipment to prepare food items according to standards.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Education
High School Diploma -
Pendleton High
Pendleton, OR06-2016
Skills
- Customer support
- Client communications
- Customer account management
- Appointment scheduling
- Data entry
- Transaction accuracy
- Troubleshooting
- Problem resolution
- Time management
- Organization
- Recordkeeping
- Microsoft office
- Team collaboration
- Problem-solving
- Conflict resolution
- Organizational management
- Written communication
Timeline
Customer Service Representative
Wex Inc.
07.2023 - 05.2024
Optician
Family Eye Center
10.2020 - 07.2023
AWG Rep
UNLTD
10.2019 - 10.2020
Private Nanny
Private Home
06.2017 - 07.2019
Associate
Dairy Queen Grill & Chill
06.2014 - 05.2017
High School Diploma -
Pendleton High