Jasmin Fils Porcenat
Deer Park
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my time management and interpersonal skills at companies like Amazon to improve return processes and foster positive relationships. Achieved significant efficiency in shipping and receiving, leading to commendable feedback and repeat business. My proactive approach and excellent communication have consistently driven success.
Overview
1
1
year of professional experience
Work History
Customer Returns Associate
Amazon
10.2024 - Current
- Inspected returned products for damages.
- Provided timely feedback to management on trends in customer returns, aiding in proactive problem-solving efforts.
- Maintained a thorough understanding of company policies and industry regulations in order to provide accurate guidance and support during the returns process.
- Handled escalated customer concerns professionally, working towards mutually beneficial resolutions when possible.
Grocery Delivery Driver
Instacart
09.2024 - Current
- Enhanced route efficiency by utilizing GPS technology and maintaining knowledge of local traffic patterns.
- Increased repeat business by establishing rapport with customers and consistently exceeding their expectations.
- Promoted positive company image by providing excellent customer service throughout the delivery process.
- Improved customer satisfaction by promptly delivering grocery orders with accuracy and professionalism.
- Developed strong relationships with both store employees and customers which resulted in receiving positive reviews and recommendations leading to an increase in overall delivery requests.
Food Delivery Driver
DoorDash
09.2024 - Current
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
- Addressed issues and resolved customer complaints to establish trust and reliability.
Warehouse Worker
Fed Ex Ground
08.2024 - 12.2024
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Improved safety standards, conducted regular checks and maintenance of warehouse equipment.
Education
High School Diploma -
Pierre Et Marie Curie
Tabarre HTI07.2018
Skills
- Customer service
- Time management
- Shipping and receiving
- Excellent communication
- Interpersonal skills
- Order fulfillment
Timeline
Customer Returns Associate
Amazon
10.2024 - Current
Grocery Delivery Driver
Instacart
09.2024 - Current
Food Delivery Driver
DoorDash
09.2024 - Current
Warehouse Worker
Fed Ex Ground
08.2024 - 12.2024
High School Diploma -
Pierre Et Marie Curie
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