Jasmyn Vason
Summary
Skilled Specialist with expertise in client servicing/relations, problem-solving and team building. Strengths lie in ability to efficiently manage multiple tasks, develop strategic plans and ensure successful execution of operational goals. Previous experience led to significant improvement in workflow processes and overall performance efficiencies. Demonstrated skills include adaptability, negotiation and strong communication abilities.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Credit Assistance Specialist
Bank of America
10.2024 - Current
- Educated clients on available banking products and services, fostering informed decision-making.
- Assisted customers with account inquiries and transaction requests, contributing to increased customer satisfaction.
- Collaborated with team members to resolve customer issues, resulting in improved service quality.
- Supported compliance efforts by adhering to banking regulations and policies.
- Managed daily operational tasks, ensuring seamless functionality of operations.
Premier Advocate
UnitedHealthcare
02.2023 - 08.2024
- Educated customers on policy benefits and coverage options to enhance understanding and informed decision-making.
- Educated customers on policy benefits and coverage options.
- Educated customers on policy benefits and coverage options to facilitate informed decision-making.
- Assisted clients with claims processing and resolution to expedite outcomes and improve customer satisfaction.
- Assisted clients with claims processing and resolution to ensure timely outcomes.
- Collaborated with insurance providers to ensure compliance with regulations.
- Reviewed compliance with healthcare regulations and policies.
- Collaborated with departments to streamline operations and maintain compliance with organizational standards.
Sales and Service Representative
New York Life Insurance Co
01.2019 - 02.2023
- Assisted clients with policy inquiries, ensuring clear understanding of product features and benefits.
- Facilitated claims processing by gathering and organizing required documentation from clients to expedite claims resolution.
- Educated clients on financial planning strategies and insurance options to support informed decision-making.
- Educated clients on financial planning strategies and available insurance options to enhance decision-making.
- Educated clients on financial planning strategies and insurance options available.
Education
Bachelor of Science - Human Development
University of Alabama
AL 08.2010 - 05.2014
Timeline
Credit Assistance Specialist
Bank of America
10.2024 - Current
Premier Advocate
UnitedHealthcare
02.2023 - 08.2024
Sales and Service Representative
New York Life Insurance Co
01.2019 - 02.2023
Bachelor of Science - Human Development
University of Alabama
08.2010 - 05.2014
Skills
- Client servicing and relationships
- Effective communication
- Conflict resolution
- Team collaboration
- Expert problem solving
- Results oriented
- Relationship building
- Risk assessment
- Operational efficiency
- Product education
- Time management
- Data analysis
- CRM systems
- Proficient in all MS software Applications