Jasmyne Davis
Columbus,Ga
Summary
Experienced healthcare professional providing direct patient care with a focus on honesty, dependability, and organization. Demonstrated ability to assess client needs, make timely decisions, and ensure follow-through. Committed to delivering excellent customer service and fostering positive relationships with clients.
Overview
10
10
years of professional experience
Work History
CALL CENTER REPRESENTATIVE
04.2021 - Current
- Handle 50+ customer interactions per day, giving detailed
- Resolved customer complaints
- Managed inbound and outbound calls
- Identified customer needs, clarified information, researched every issue and provided solutions or alternatives.
LAB TECHNICIAN
BIOLIFE PLASMA CENTER
08.2020 - 04.2021
- Perform sample receiving, accessioning, perform sample centrifugation, responsible for discarding the samples, request and receive back up samples, and perform equipment maintenance.
medical assistant
celbrity body sculpting
06.2015 - 02.2019
- Track and mange inventory for exam rooms and maintained vaccine and expiration logs, obtained and recorded patient vital signs, escorted patients to examination rooms, sterilized medical equipment after each procedure, performed front desk duties, including answering phones, scheduling appointments, and greeting patients.
medical assistant
atlanta primary care center
11.2014 - 05.2015
- Collect blood, and other laboratory specimens, log the specimens, and prepare them for testing
- Set up medical laboratory equipment, prepared patients for examinations, take vital signs and update medical history
Education
phlebotomy TECHNICIAN -
First step health agency
02.2018
certificate in medical assisting -
everest
02.2014
diploma -
kendrick high school
05.2011
Skills
- Venipuncture
- HIPPA Compliance
- Proper sterilization techniques
- Phlebotomy
- Lab equipment set up
- Quick problem solver
- Medical terminology knowledge
- Customer Relationship Management
- Technical Support
- Call Control
- Data Entry
- Account updating
- Complaint resolution
Timeline
CALL CENTER REPRESENTATIVE
04.2021 - Current
LAB TECHNICIAN
BIOLIFE PLASMA CENTER
08.2020 - 04.2021
medical assistant
celbrity body sculpting
06.2015 - 02.2019
medical assistant
atlanta primary care center
11.2014 - 05.2015
phlebotomy TECHNICIAN -
First step health agency
certificate in medical assisting -
everest
diploma -
kendrick high school