MELISSA TORRES
Laveen,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skilled, compassionate and dedicated to quality care looking for a permanent role with room for career growth and advancement. I am motivated by helping others. Proactive hands-on team player with remarkable work ethic, committed to safety and accuracy in all tasks.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Call Center Representative
Adecco Staffing Agency
Tempe, AZ
04.2024 - Current
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Attended regular training sessions on updates and changes within the industry or organization.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
Phlebotomy Technician/Lead Technician
Biolife Plasma Services
Mesa, AZ
07.2023 - 06.2024
- Followed standard operating procedures for specimen collection and processing, ensured compliance with regulations, performed laboratory maintenance, and provided customer service to patients.
- Processed specimens to ensure accurate results.
- Provided assistance to medical personnel when needed during emergency situations.
- Adhered to HIPAA regulations while maintaining confidentiality of patient information.
- Assisted in training new employees on proper phlebotomy techniques.
- Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.
Mobile Phlebotomy Technician
Sonora Quest Laboratories
Mesa, AZ
02.2023 - 06.2023
- Provided critical coverage to long term care patients, responsible for specimen collection, ensured patient and specimen identification, and prepared samples for analytical testing.
- Collected blood samples in a safe and sanitary manner according to established procedures.
- Followed safety protocols while handling hazardous materials such as bio-hazardous waste or chemicals used in phlebotomy techniques.
- Stored collected specimens according to established protocols for transport to the laboratory.
- Monitored inventory levels of supplies necessary for performing phlebotomy duties.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Phlebotomist/Donor Center Technician- Grifols Biomat USA
Sonora Quest Laboratories
Mesa, AZ
05.2022 - 01.2023
- Performed venipunctures, operated plasmapheresis machines, maintained compliance with SOP and regulatory guidelines, and assisted in donor suitability.
- Provided basic medical care to donors during their donation process as needed.
- Educated donors about the importance of donating plasma safely and responsibly.
- Maintained a clean and safe environment by adhering to infection control guidelines at all times.
- Assisted in training new employees on proper procedures related to donor collection processes.
- Transported collected samples in accordance with OSHA requirements for hazardous materials handling.
- Adhered strictly to all HIPAA regulations when dealing with confidential patient information.
Cashier/Team Lead Sales Associate/Assistant Manager
Circle K
Phoenix, AZ
11.2020 - 05.2022
- Collaborated with staff to maximize customer satisfaction, set schedules, assisted in store operations, and mentored employees.
- Assisted cashiers with resolving customer complaints and inquiries.
- Trained new cashiers on proper use of registers and store policies.
- Managed scheduling, payroll, and time off requests for team members.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Managed daily balancing activities including verifying deposits, preparing currency transaction reports, reconciling shift reports, and preparing bank deposits.
Shift Lead
Villa Restraint Group
Phoenix, AZ
09.2017 - 02.2019
- Completed opening and closing duties, coached employees, managed schedules, and maintained a safe production area.
Education
High School Diploma -
Brookshire International Academy
Phoenix, AZ05.2022
Skills
- Specimen Collection
- Patient Education
- Clinical Documentation
- Medical Terminology
- Venipuncture
- Quality Assurance
- Safety Protocols
- Staff management & training
- Customer Service
- Data Entry
Certification
- Certified Phlebotomy Technician (CPT)
Timeline
Call Center Representative
Adecco Staffing Agency
04.2024 - Current
Phlebotomy Technician/Lead Technician
Biolife Plasma Services
07.2023 - 06.2024
Mobile Phlebotomy Technician
Sonora Quest Laboratories
02.2023 - 06.2023
Phlebotomist/Donor Center Technician- Grifols Biomat USA
Sonora Quest Laboratories
05.2022 - 01.2023
Cashier/Team Lead Sales Associate/Assistant Manager
Circle K
11.2020 - 05.2022
Shift Lead
Villa Restraint Group
09.2017 - 02.2019
High School Diploma -
Brookshire International Academy
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