Jasmyne Merriweather
Aiken,SC
Summary
Detail-oriented Medical Receptionist several years' background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Office Specialist
Internal Medicine of Aiken
Aiken, SC
07.2023 - 11.2023
- Greeted customers in a professional and friendly manner.
- Answered telephone calls, responded to inquiries and provided information regarding services.
- Assisted in scheduling appointments for patients, including follow-up visits.
- Greeted and registered patients upon arrival to the clinic.
Customer Service Representative
Results CX (Humana )
10.2022 - 01.2023
- Answered customer inquiries via phone or email regarding billing or other inquiries
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted clients with information about their insurance eligibility (Medicare/Medicaid)
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
PCA/ Unit Clerk
Piedmont of Augusta
Augusta, GA
10.2018 - 02.2023
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Maintained accurate records of client care services provided on a daily basis.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Provided administrative support such as scheduling appointments or meetings.
Cashier/Customer Service
T.J. Maxx
Aiken, SC
10.2015 - 06.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Monitored staff performance to ensure adherence to customer service standards.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Teacher Assistant
Bright Beginnings Child Care Center
Gloverville, SC
07.2015 - 12.2017
- Created a positive, nurturing environment for young students.
- Supervised children during meal times, playtime, and other activities.
- Provided guidance on social development issues such as sharing, following directions.
- Communicated regularly with parents regarding their child's progress or behavioral issues.
- Collaborated with colleagues to brainstorm ideas for classroom activities.
- Participated in staff meetings and professional development workshops.
Education
Associate of Science - Medical Assistant
Virginia College
Augusta, GA06-2018
High School Diploma -
Midland Valley High School
Graniteville, SC06-2011
Skills
- File Organization
- Appointment Scheduling
- Microsoft Office
- Patient Care
- Medical Terminology
- Time Management Proficiency
- Clerical Support
- Customer Service Expertise
- Data Entry
- Administrative Support
Certification
- CPR/AED/First-Aid
- Medical Assistant
References
References available upon request.
Timeline
Front Office Specialist
Internal Medicine of Aiken
07.2023 - 11.2023
Customer Service Representative
Results CX (Humana )
10.2022 - 01.2023
PCA/ Unit Clerk
Piedmont of Augusta
10.2018 - 02.2023
Cashier/Customer Service
T.J. Maxx
10.2015 - 06.2018
Teacher Assistant
Bright Beginnings Child Care Center
07.2015 - 12.2017
Associate of Science - Medical Assistant
Virginia College
High School Diploma -
Midland Valley High School
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