Jason Ayer

Walgreens

04.2013 - Current

Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Set up and modified patient profiles to include current medications and insurance details.
Managed opening and closing duties for pharmacy.
Resolved third-party billing, computer system and customer service issues.
Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Collected co-payments or full payments from customers.
Assisted pharmacists in preparing and dispensing medications to ensure patient safety.