Jason Bedard
Las Vegas,NV
Summary
Hands-on Regional Operations Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential.
Overview
27
27
years of professional experience
Work History
Regional Operations Manager
Golden Entertainment
Las Vegas, NV
05.2018 - Current
- Enhanced region performance by implementing proven management processes to increase revenue.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Developed processes to save on costs and prevent losses.
- Traveled to over 10 locations per week to manage each store and perform reviews of individual managers and employees.
- Devised processes to boost long-term business success and increase profit levels.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
General Manager
Town Center Lounges
Las Vegas, NV
06.2010 - 05.2018
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Developed effective business plans to align strategic decisions with long-term objectives.
Manager, Banquet Manager and Catering Manager
Spago By Wolfgang Puck
Las Vegas, NV
06.1995 - 05.2010
- Prepared and recommended long-range plans for development of department personnel.
- Managed events of up to 500 people, coordinating staff and other managers
- Applied customer feedback to develop process improvements and support long-term business needs.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Handled catering scheduling, ordered food and planned events.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Hired and trained both permanent and temporary staff members.
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
Education
Bachelor of Arts - English
Oregon State University
Corvallis, ORSkills
- Recruitment and Hiring
- Team Leadership
- Finance and Accounting Oversight
- Business Leadership
- Human Resources Oversight
- Program Optimization
- Sales Promotion
- Department Oversight
- Supplier Monitoring
Timeline
Regional Operations Manager
Golden Entertainment
05.2018 - Current
General Manager
Town Center Lounges
06.2010 - 05.2018
Manager, Banquet Manager and Catering Manager
Spago By Wolfgang Puck
06.1995 - 05.2010
Bachelor of Arts - English
Oregon State University