Jason Carrillo
Milwaukee
Summary
Offering passion for retail and desire to learn and grow within industry. Brings keen understanding of customer service and product presentation. Ready to use and develop communication and organizational skills in Merchandise Associate role.
Overview
3
3
years of professional experience
Work History
Merchandise Associate
Sam's Club
07.2023 - Current
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
Front End Supervisor
Sam's Club
01.2023 - 07.2023
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in 5 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Member Specialist
Sam's Club
06.2022 - 01.2023
- Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Restaurant Cashier
Taco Stop
01.2022 - 06.2022
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
Education
High School Diploma -
Carmen Southeast Highschool
Milwaukee, WI06.2022
Skills
- Retail experience
- Store organization
- Cash management
- Planogram execution
- Merchandise presentation
- Product rotation
- Pricing and signage updates
- Store layout
- Planograms
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Merchandise Associate
Sam's Club
07.2023 - Current
Front End Supervisor
Sam's Club
01.2023 - 07.2023
Member Specialist
Sam's Club
06.2022 - 01.2023
Restaurant Cashier
Taco Stop
01.2022 - 06.2022
High School Diploma -
Carmen Southeast Highschool