Jason Chonopolis
Martinez,CA
Summary
Dynamic leader with proven expertise in inventory management and team leadership, honed at Goodwill Store. Excelled in driving sales growth and optimizing store operations through strategic planning and effective employee training. Skilled in customer service management and conflict resolution, consistently enhancing customer relations and achieving operational excellence. I maintain perfect attendance for 8 years at all of my jobs.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Goodwill Store
Walnut Creek, CA
10.2022 - 10.2024
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Formed and sustained strategic relationships with clients.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Maintained inventory by checking merchandise to determine levels.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Provided training to new employees on company policies and procedures.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained new employees on store policies, procedures and customer service standards.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Supervised cash handling processes to ensure accuracy of transactions.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Implemented successful business strategies to increase revenue and target new markets.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Organized weekly meetings with department heads to review progress on key objectives.
- Coordinated with vendors to secure product availability at competitive prices.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Prepared staff work schedules and assigned team members to specific duties.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Structured HR consulting services to support clients during organizational developments and changes.
- Mitigated business risks by working closely with staff members and assessing performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Coached and developed store associates through formal and informal interactions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Conducted testing of software and systems to ensure quality and reliability.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
FOH Team Member
Burger Lounge
Walnut Creek, CA
01.2022 - 07.2023
- Monitored dining area to ensure optimal guest satisfaction and address any needs or concerns.
- Monitored food temperatures to ensure safety and quality standards were met.
- Completed daily side work tasks assigned by supervisor or manager.
- Made meals in accordance with company standards and requirements.
- Communicated effectively with other team members to ensure smooth operation of restaurant activities.
- Verified that all orders were correct before serving them to customers.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Conducted menu presentations and made recommendations based on guest preferences.
- Replenished supplies and organized food preparation stations to maximize productivity.
- Answered phone inquiries, taking reservations and providing information as needed.
- Prepared workstations with ingredients and tools to increase efficiency.
- Filled soft drink cups and poured hot coffee and tea for patrons.
- Packaged and bagged cooked food and prepared items.
- Followed national, state and local safety, health and sanitation guidelines to protect guests.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Assembled and served meals according to specific guest requirements.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Refilled condiments, napkins and server workstations.
- Utilized point-of-sale system to process transactions accurately and efficiently.
- Maintained safe food handling practices to prevent germ spread.
- Assisted colleagues whenever needed during peak business hours.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Ensured all dishes were presented attractively before serving to customers.
- Rotated inventory to reduce waste and optimize freshness.
- Greeted guests upon arrival, providing a warm and welcoming atmosphere.
- Worked with managers to report and resolve customer issues or concerns.
- Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.
- Collaborated with management to implement promotional events and special offers.
- Collaborated with team to deliver timely service of items.
- Greeted customers with friendly and professional demeanor.
- Maintained cleanliness and organization of the front-of-house area, including the lobby and restrooms.
- Managed reservations and seating arrangements efficiently.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
- Greeted customers and answered questions related to products and services.
- Prepared hot beverages such as coffee or tea for customers upon request.
- Followed opening and closing procedures as outlined by management team.
- Managed waitlist and communicated wait times accurately to guests.
- Bussed tables between courses, loading and unloading trays to expedite service.
- Assisted with seating guests, taking reservations, and managing wait lists.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Adhered strictly to hygiene protocols while preparing meals or drinks.
- Explained menu items, took orders and delivered food courses according to instruction.
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
- Directed patrons to restrooms and other amenities within facility.
- Delivered guest orders to correct tables or take-out counter.
- Monitored inventory of front-of-house supplies and placed orders as necessary.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.
- Promoted special offers or discounts on menu items when appropriate.
- Filled and served various beverages for customers.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Demonstrated knowledge of menu items in order to assist customers with their selections.
- Monitored temperatures of prepared food and cold-storage areas.
- Upheld company standards and values, representing the brand positively.
- Handled customer queries and complaints, ensuring satisfactory resolution.
- Ensured compliance with health and safety regulations within the front-of-house area.
Laborer
People Ready Temp Agency
Concord, CA
12.2017 - 12.2021
- 5 seasons at Giants Stadium
- Off Days Working for Sky Chiefs South San Francisco
- Ghirardelli Chocolate factory 4 seasons
- Doggy dinner 1 season
- Cashier lead both attendant
Personal Shopper Assistant Manager
Safeway
Pleasant Hill, CA
12.2012 - 07.2016
- Working with the Safeway manager to ensure purchases were accurate with our third-party company.
- Assisted in all store departments during downtime.
- Printed driver manifest for daily routes.
- Trained all new hires to be fast for efficiency.
- Deli
- Bakery
- Seafood
- Dairy
Lead Cashier
Chevron Stations Inc.
Orinda, CA
12.2008 - 12.2012
- Managed scheduling, payroll, and time off requests for team members.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Counted and balanced cashier drawers.
- Processed refunds and exchanges according to company policy.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified customer age requirement for alcohol or tobacco purchases.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Monitored cashier performance, providing feedback as needed.
Education
GED -
Loma Vista Adult ED
ConcordSkills
- Customer service
- Inventory management
- Team leadership
- Sales analysis
- Conflict resolution
- Data reporting
- Performance evaluations
- Sales growth
- POS systems operations
- Customer service management
- Department oversight
- Time management
- Cash handling
- Employee training
- Store organization
- Inventory counting
- Cash auditing
- Order management
- Goals and performance
- Employee scheduling
- Flexible schedule
- Mentoring and coaching
- Strategic planning
- Problem-solving
- Store opening and closing
- Customer relations
- POS systems
- New hire training
- Assignment delegation
Timeline
Assistant Store Manager
Goodwill Store
10.2022 - 10.2024
FOH Team Member
Burger Lounge
01.2022 - 07.2023
Laborer
People Ready Temp Agency
12.2017 - 12.2021
Personal Shopper Assistant Manager
Safeway
12.2012 - 07.2016
Lead Cashier
Chevron Stations Inc.
12.2008 - 12.2012
GED -
Loma Vista Adult ED