Emily Courtney
Lakeland,FL
Summary
Relationship-driven professional with experience spanning sales, healthcare, and education. Skilled at connecting with customers, identifying needs, and providing solutions that build trust and long-term loyalty. Combines inside sales expertise with a background supporting students and patients, resulting in a unique ability to communicate effectively, navigate challenges, and deliver outstanding service.
Overview
8
8
years of professional experience
Work History
Inside Sales Representative
United Rentals
05.2024 - Current
- Developed and maintained strong relationships with key clients to drive customer retention.
- Collaborated with cross-functional teams to streamline sales processes and enhance operational efficiency.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
Optometric Technician
Family Eye Health Center
03.2022 - 06.2023
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Collaborated with team members to maintain an effective referral network, driving new business opportunities for the practice.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Collaborated with optometry staff to reach individual and team goals.
Teacher's Aide
Community Christian Preschool
02.2018 - 09.2022
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
Education
High School Diploma -
Community Christian Academy
Independence, KY05-2019
Skills
- Relationship Building
- Customer service
- Exceptional customer service
- Cheerful and energetic
- Time Management
- Complex Problem-Solving`
- Effective Communication
Timeline
Inside Sales Representative
United Rentals
05.2024 - Current
Optometric Technician
Family Eye Health Center
03.2022 - 06.2023
Teacher's Aide
Community Christian Preschool
02.2018 - 09.2022
High School Diploma -
Community Christian Academy