Summary
Overview
Work History
Education
Skills
Timeline
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Jason Estrada

Summary

Dedicated manager with skills in communication and team building to promote success within the business. Strengths in coaching and customer service, being able to train and develop employees into new roles. Abilities to handle customer issues, as well as being able to drive results within the entire store.

Overview

8
8
years of professional experience

Work History

Manager

Best Buy
10.2020 - Current
  • Count cash and submit deposits.
  • Able to open and close the store while following security procedures.
  • Manage and motivate employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Coach existing and new employees to maximize performance.
  • Maximized performance by monitoring daily reports and training team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • In charge of warehouse duties, ensuring product being received is correctly done.
  • Follow safety and compliance per SOP.

Crew Member

Ruppert Landscape
02.2020 - 09.2020
  • Worked well with teammates and am able to receive coaching from management.
  • Collaborated with team members to complete job sites in a timely manner.
  • Trained new team members on procedures and equipment use.

Floor Lead

Riderwood Village
04.2016 - 02.2020
  • Delegated tasks to employees to enhance productivity and workflow.
  • Assisted the Chefs when needed.
  • Ensured customers are taken care of in a timely fashion.
  • Provided the correct tools necessary for my team to succeed.

Education

High School Diploma -

High Point High School
Beltsville, MD
05.2019

Skills

  • Operations Management
  • Performance Management
  • Strategic Planning
  • Schedule Preparation
  • Business Development
  • Team Leadership
  • Communication
  • Work ethic

Timeline

Manager

Best Buy
10.2020 - Current

Crew Member

Ruppert Landscape
02.2020 - 09.2020

Floor Lead

Riderwood Village
04.2016 - 02.2020

High School Diploma -

High Point High School

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Jason Estrada