Jason Faley
Nashville,TN
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician
Option Care
02.2022 - 02.2024
- Managed prescription processing and medication dispensing for diverse patient needs.
- Maintained accurate inventory levels, ensuring availability of essential medications and supplies.
- Trained and mentored new pharmacy technicians on operational procedures and customer service standards.
- Enhanced workflow efficiency by optimizing medication storage and retrieval systems.
- Collaborated with pharmacists to verify dosage accuracy and resolve medication-related issues.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Pharmacy Technician
Walgreens
10.2020 - 02.2022
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Counted and labeled prescriptions with correct item and quantity.
- Set up and modified patient profiles in IC+ to include current information such as medications and insurance details.
- Collected co-payments or full payments from customers.
- Communicated instructions to patients or caregivers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Retail Associate
Walgreens
02.2020 - 10.2021
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
Box Office Attendant
Regal Cinemas
03.2017 - 05.2018
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
- Created and maintained reports of sold tickets and payments received.
- Prioritized helping customers over completing other routine tasks in store.
Cashier
Home Depot
03.2016 - 02.2017
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts and ordered merchandise.
- Lifted up to 50 pounds at once.
Education
High School Diploma -
Hillsboro High School
Nashville, TN05.2018
Skills
- Pharmaceutical sales and services
- Drug utilization review
- Medicare and Medicaid process
- Drug inventory management
- Processing payments
- Prepare bubble packs
- Pharmacy and customer records management
- Stocking Shelves
- Receiving Incoming Supplies
Timeline
Pharmacy Technician
Option Care
02.2022 - 02.2024
Pharmacy Technician
Walgreens
10.2020 - 02.2022
Retail Associate
Walgreens
02.2020 - 10.2021
Box Office Attendant
Regal Cinemas
03.2017 - 05.2018
Cashier
Home Depot
03.2016 - 02.2017
High School Diploma -
Hillsboro High School