Jason Filippi
Henderson,NV
Summary
Dynamic leader and skilled cashier with proven expertise in customer service and team management honed at Corner Bakery Cafe. Excelled in enhancing customer satisfaction and loyalty through effective problem-solving and empathetic service. Adept at cash handling and training, consistently improving team performance and efficiency. Demonstrated flexibility and a positive attitude, driving significant improvements in service delivery.
Friendly and approachable with knack for ensuring customer satisfaction and smooth transactions. Possesses solid understanding of point-of-sale systems and inventory management, leveraging skills to maintain organized and efficient operations. Aims to enhance store performance and foster positive shopping experience.
Offering strong interpersonal skills and willingness to learn and excel in retail environment. Brings foundational understanding of basic financial transactions and customer service principles, ready to be further developed. Ready to use and develop communication and organizational skills in desired position role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Corner Bakery Cafe
03.2023 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Increased customer loyalty and retention.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
Cashier
Teriyaki Madness
01.2022 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Sales Floor Associate Cashier
Burlington
06.2021 - 01.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized sales floor, contributing to an inviting shopping environment.
- Achieved efficient checkout processes by swiftly scanning items and handling payment transactions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Issued receipts and processed refunds, credits, or exchanges.
- Boosted customer satisfaction by providing excellent service and addressing inquiries in a timely manner.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
High School Diploma -
Foothill High School
Henderson, NV05-2022
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Punctual and reliable
- Positive attitude
- Flexible schedule
- Team management
- Store opening and closing
- Cashier training
- Product restocking
- Product knowledge
Certification
- For the occupation of Cashiers, there are not typically 30 distinct professional credentials sought after by employers due to the nature of the job being entry-level and often requiring minimal formal education or training prior to employment. However, I can provide a list of relevant certifications and trainings that could be beneficial for individuals in cashier roles or those looking to enhance their employability and skill sets within similar retail or customer service positions, .
Languages
English
Full Professional
Timeline
Cashier Team Lead
Corner Bakery Cafe
03.2023 - Current
Cashier
Teriyaki Madness
01.2022 - 03.2022
Sales Floor Associate Cashier
Burlington
06.2021 - 01.2022
- For the occupation of Cashiers, there are not typically 30 distinct professional credentials sought after by employers due to the nature of the job being entry-level and often requiring minimal formal education or training prior to employment. However, I can provide a list of relevant certifications and trainings that could be beneficial for individuals in cashier roles or those looking to enhance their employability and skill sets within similar retail or customer service positions, .
High School Diploma -
Foothill High School
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