Jason Flesher
Cedar Rapids,IA
Summary
Experienced Front Desk Agent dedicated to providing exceptional hospitality services. Skilled in efficiently managing check-in and check-out processes, answering phones, and warmly greeting guests. Committed to creating memorable experiences for every guest.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
AmericInn by Wyndham
Cedar Rapids, IA
10.2023 - Current
- Gave customers a welcoming and courteous experience.
- Assisted with check-in and check-out procedures for guests.
- Established good rapport with customers through courteous communication, resolving queries while ensuring prompt Turn Around Time.
- Provided information about hotel amenities, services, and local attractions.
Front Office Manager
Urbana Inn and Suites
Urbana, IA
03.2018 - 07.2021
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Reviewed completed work to verify consistency, quality and conformance.
Education
High School Diploma -
Linn-Mar High School
Marion, IA05-1991
Associate of Applied Science - Hospitality Administration And Management
Kirkwood Community College
Cedar Rapids, IASkills
- Guest Relations
- Front Office Support
- Guest Services
- Front Desk Management
Timeline
Front Desk Agent
AmericInn by Wyndham
10.2023 - Current
Front Office Manager
Urbana Inn and Suites
03.2018 - 07.2021
High School Diploma -
Linn-Mar High School
Associate of Applied Science - Hospitality Administration And Management
Kirkwood Community College