Barb Derrick
Eagan,MN
Summary
Dynamic transit professional with a proven track record of enhancing operations at Schmitty and Sons Bus Company through effective schedule management and staff training. Committed to improving rider satisfaction and operational efficiency by leveraging critical thinking and collaborative teamwork to consistently exceed service goals. Recognized for a strong work ethic and adept problem-solving abilities, dedicated to providing exceptional support to both team members and clients. Highly skilled in coordinating operational activities, managing correspondence, and facilitating clear office communication. Known for a positive attitude and exceptional relationship-building skills.
Overview
17
17
years of professional experience
Work History
Scheduler
Schmitty and Sons Bus Company
01.2018 - Current
- Reduced scheduling conflicts and ensured timely execution of transit operations through proactive adjustments in resource allocation and route scheduling.
- Maintained high levels of rider satisfaction by coordinating schedules effectively, ensuring all service deliverables were met within established timelines.
- Consistently met operational deadlines by strategically allocating resources, tracking progress, and making real-time adjustments to transit schedules as necessary.
- Partnered with supervisors and team members to assess resources and staffing needs, to effectively manage service level demand.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
Transit Trainer
Schmitty and Sons Bus Company
01.2016 - 01.2018
- Guided new hires through comprehensive training programs, fostering staff development and enhancing overall productivity within the transit team.
- Delivered one-on-one training to help individuals maximize their potential and excel in their roles as transit operators.
- Coached employees on industry best practices, offering constructive feedback to support their ongoing professional growth and operational effectiveness.
- Assessed the effectiveness of training initiatives by tracking participant progress and collecting feedback, ensuring continuous improvement of training methods.
- Worked closely with transit staff members to design and refine accurate and relevant training materials tailored to transit operations.
- Promoted a culture of continuous learning by encouraging staff to pursue professional development opportunities within the organzation.
Transit Bus Operator
Schmitty and Sons Bus Company
01.2008 - 01.2016
- Ensured all buses were clean and operational by performing thorough pre-trip inspections, maintaining high standards for safety and functionality.
- Operated buses skillfully and safely, effectively avoiding accidents and minimizing delays to ensure reliable service.
- Assisted passengers with fare collection and provided clear information regarding schedules and routes, enhancing overall travel experience.
- Offered support to passengers with special needs, ensuring an inclusive and accessible transit experience for all riders.
- Delivered exceptional service by addressing rider concerns with patience and professionalism, fostering a positive atmosphere for all passengers.
Education
High School Diploma -
Example High School
MnSkills
Attention to Detail
Data Entry
Strong Work Ethic
Critical Thinking
Customer Service
Teamwork and Collaboration
Effective Multitasking
Schedule Coordination
Problem-Solving
Schedule Management
Timeline
Scheduler
Schmitty and Sons Bus Company
01.2018 - Current
Transit Trainer
Schmitty and Sons Bus Company
01.2016 - 01.2018
Transit Bus Operator
Schmitty and Sons Bus Company
01.2008 - 01.2016
High School Diploma -
Example High School
Similar Profiles
Teris JacksonTeris Jackson
Operations Manager at Schmitty & SonsOperations Manager at Schmitty & Sons
Tim PodasTim Podas
Assistant Transit Manager at Schmitty and SonsAssistant Transit Manager at Schmitty and Sons
Mariah LasterMariah Laster
School Van Driver at Schmitty & SonsSchool Van Driver at Schmitty & Sons