Jason Frawley
Sherman
Summary
Dynamic sales professional with a proven track record at Home Depot, excelling in customer service and teamwork. Enhanced customer satisfaction through proactive problem-solving and effective communication. Recognized for improving store operations and fostering loyalty, while efficiently managing cash transactions and returns. Committed to driving results and creating a welcoming shopping environment.
Overview
11
11
years of professional experience
Work History
Sales Associate
Home Depot
05.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
Department Manager
Home Depot
05.2014 - 05.2024
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
High School Diploma -
Nocona High School
Nocona, TX03-2008
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
Home Depot
05.2024 - Current
Department Manager
Home Depot
05.2014 - 05.2024
High School Diploma -
Nocona High School
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