Jason Garretson
Bandon,OR
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
Work History
City Letter Carrier
USPS
08.2019 - Current
- Delivered mail and packages efficiently to 820 delivery points on assigned route
- Managed daily workload by prioritizing deliveries based on route demands and customer needs.
- Utilized handheld devices for tracking deliveries and maintaining accurate delivery records.
- Ensured compliance with safety regulations while performing duties in various weather conditions.
- Trained new carriers on route navigation, delivery procedures, and customer service standards.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
Property Manager
Redwood Urban
08.2015 - 06.2018
- Managed tenant relations, ensuring satisfaction and prompt resolution of issues.
- Oversaw property maintenance schedules, coordinating timely repairs and service requests.
- Developed and enforced lease agreements, maintaining compliance with housing regulations.
- Conducted regular property inspections, identifying areas for improvement and maintenance needs.
- Promptly handled tenant complaints on a 270 unit property, appropriately calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Store Manager
Kenneth Cole
06.2013 - 07.2015
- Oversaw daily store operations to ensure optimal customer service and satisfaction.
- Trained and mentored staff to enhance sales techniques and product knowledge.
- Implemented inventory management strategies to minimize stock discrepancies.
- Collaborated with corporate teams on visual merchandising to elevate brand presentation.
- Led team meetings to communicate goals, expectations, and performance feedback effectively.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
Asset Creator
Freelance Graphic Designer & 3D Generalist
03.2008 - 05.2012
- Designed branding materials that enhanced client visibility across multiple platforms.
- Collaborated with clients to define project goals and deliver creative solutions.
- Streamlined design processes, utilizing Adobe Creative Suite to improve workflow efficiency.
- Developed creative design for print materials, brochures, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
- Conceptualized unique logo designs for startups, establishing strong visual identities that resonated with target markets.
Education
Bachelors of Science - Media Arts & Animation
Art Institute Los Angeles
Santa Monica, California09-2013
Associates in Applied Science - Graphic Design
C.S. Mott Community College
Flint, Michigan05-2010
Skills
- Critical thinking
- Data entry
- Customer relations
- Staff management
- Customer service-focused
- Adaptable
- Problem resolution
Timeline
City Letter Carrier
USPS
08.2019 - Current
Property Manager
Redwood Urban
08.2015 - 06.2018
Store Manager
Kenneth Cole
06.2013 - 07.2015
Asset Creator
Freelance Graphic Designer & 3D Generalist
03.2008 - 05.2012
Bachelors of Science - Media Arts & Animation
Art Institute Los Angeles
Associates in Applied Science - Graphic Design
C.S. Mott Community College