Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jason Gonzalez

Midway City,CA

Summary

Strong Sales Associate at Deseret Book with a proven track record in boosting customer satisfaction through exceptional service and effective conflict resolution. Skilled in multi-tasking and teamwork, I organized store displays and volunteered during peak periods, enhancing overall performance and creating a welcoming environment for customers.


Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.


Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

3
3
years of professional experience

Work History

Sales Associate

Deseret Book
08.2022 - Current
  • Organized racks and shelves daily to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

High School Diploma -

Westminster High School
14325 Goldenwest St, Westminster, CA 92683
06.2021

Skills

  • Customer service
  • Teamwork and collaboration
  • Problem-solving skills
  • Multi-tasking strength
  • Goal oriented
  • Stocking and receiving
  • Conflict resolution
  • Professional demeanor

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Deseret Book
08.2022 - Current

High School Diploma -

Westminster High School
Jason Gonzalez