Jason Hickey
Chicago,IL
Summary
General Manager with extensive experience in the restaurant industry, skilled in leading teams and optimizing operations. Expertise in staff management, strategic scheduling, and enhancing customer satisfaction. Adept at maintaining labor cost controls while delivering memorable dining experiences.
Overview
23
23
years of professional experience
Work History
General Manager
Parlor Hospitality Group
Chicago, IL
03.2022 - Current
- Led staff in achieving productivity goals through clear task delegation.
- Collaborated with team members to ensure high-quality customer service.
- Managed daily restaurant operations to maintain efficient service and enhance customer satisfaction.
- Trained employees to uphold company standards and improve operational and service quality..
- Developed strategic staff schedules to optimize coverage during peak hours.
- Planned and executed special events and catering services at our facility.
Manager
Parlor Hospitality Group
Chicago, IL
04.2014 - 03.2025
- Scheduled staffing levels according to expected business volume on a daily basis.
- Trained new hires on company policies and procedures.
- Oversaw daily operations of restaurant, ensuring efficient service and customer satisfaction.
- Lead and worked with team members to ensure customers received high-quality service.
- Lead interface in resolving customer issues to maintain excellent customer feedback and service standards.
Manager
Hunt Club / The Southern
Chicago, IL
06.2002 - 04.2014
- Managed inventory levels to maintain adequate supplies while minimizing waste.
- Scheduled staffing based on anticipated daily business volume.
- Trained new hires on company policies and procedures for compliance.
- Reconciled daily transactions and balanced cash registers before depositing earnings.
- Monitored assigned areas to assess customer needs, prioritizing tasks during peak hours.
Education
Bachelor of Arts - Psychology
University of Iowa
Iowa City, IA05-2001
Skills
- Team Leadership
- Operational Efficiency
- Strategic Planning
- Conflict resolution
- Customer Satisfaction
References
References available upon request.
Timeline
General Manager
Parlor Hospitality Group
03.2022 - Current
Manager
Parlor Hospitality Group
04.2014 - 03.2025
Manager
Hunt Club / The Southern
06.2002 - 04.2014
Bachelor of Arts - Psychology
University of Iowa
Similar Profiles
Arturo HernandezArturo Hernandez
Culinary Director at Parlor Hospitality GroupCulinary Director at Parlor Hospitality Group
Katie ZaninKatie Zanin
Social Media Marketing Manager at Forward Hospitality Group- Welcome to the FarmSocial Media Marketing Manager at Forward Hospitality Group- Welcome to the Farm
CINDY WOOLLEYCINDY WOOLLEY
Area Director of Operations Kahler Hospitality at Kahler Hospitality Group/Kinseth HospitalityArea Director of Operations Kahler Hospitality at Kahler Hospitality Group/Kinseth Hospitality
Jonathan TorsuJonathan Torsu
Accountant at Volkswagen Financial Services - UKAccountant at Volkswagen Financial Services - UK
Kimberly WoodKimberly Wood
Caretaker at Self EmployedCaretaker at Self Employed