Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Jason Johnson

Dolgeville,NY

Summary

Area Manager with a track record of optimizing labor and improving team performance. Skilled in staff management and training implementation, consistently delivering exceptional customer service. Committed to driving operational efficiency and enhancing team productivity.

Overview

23
23
years of professional experience

Work History

Area Manager

Walmart
Johnstown, New York
04.2002 - Current
  • Led daily operations and ensured compliance with company policies.
  • Managed staff scheduling and optimized labor allocation for efficiency.
  • Conducted performance reviews and provided feedback to team members.
  • Implemented training programs to enhance employee skills and knowledge.
  • Coordinated with department heads to align goals and initiatives.
  • Resolved customer complaints promptly to maintain service standards.
  • Supervised employees, ensuring optimal productivity.
  • Promoted positive customer service experiences by promptly resolving conflicts.
  • Oversaw the recruitment process for new staff members including interviewing and training.
  • Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
  • Reviewed staffing needs to ensure adequate coverage at all times in stores.
  • Revitalized underperforming teams and transformed profitability and productivity through targeted training.
  • Authored and updated production reports and personnel records to facilitate operational decisions.
  • Implemented new processes and procedures tactfully and passionately.
  • Cultivated positive rapport with associates and team leadership.

Crew Trainer

Host Marriott Services
Little Falls, New York
01.2016 - 01.2023
  • Trained new crew members on operational procedures and customer service protocols.
  • Demonstrated food safety standards and sanitation practices to ensure compliance.
  • Assisted in daily inventory management and product stocking for efficiency.
  • Coordinated team tasks during peak hours to enhance service speed.
  • Monitored crew performance and addressed any operational challenges promptly.
  • Facilitated communication between management and crew to improve workflow efficiency.
  • Instructed new team members on correct procedures for operations.

Education

High School Diploma -

Dolgeville Jr/Sr High School
Dolgeville, NY
06-1998

Skills

  • Performance evaluation
  • Team leadership
  • Employee coaching
  • Process improvement
  • Compliance enforcement

Affiliations

  • Little League baseball coach 2005-2022
  • Pop Warner football coach 2016-2023

Languages

German
Limited

References

References available upon request.

Timeline

Crew Trainer

Host Marriott Services
01.2016 - 01.2023

Area Manager

Walmart
04.2002 - Current

High School Diploma -

Dolgeville Jr/Sr High School

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