Nicholas Dunn
Morrison,CO
Summary
Accomplished area manager with strong leadership skills in operations management. Experienced in conducting performance evaluations and staff training, fostering a culture of continuous improvement. Committed to enhancing operational efficiency and team effectiveness.
Overview
4
4
years of post-secondary education
20
20
years of professional experience
Work History
Area Manager
Fed Ex Ground
Henderson, Colorado
10.2021 - Current
- Supervised daily operations to ensure efficient package processing and delivery.
- Coordinated staff schedules to optimize workforce productivity and coverage.
- Implemented safety protocols to maintain a secure working environment for all employees.
- Trained new managers on operational procedures and company policies effectively.
- Collaborated with management to develop process improvements within the facility.
- Conducted performance evaluations to assess team effectiveness and identify training needs.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
Operations Manager
Fed Ex Ground
Henderson, CO
08.2016 - 10.2021
- Managed daily operations to ensure efficient package processing and delivery.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Monitored performance metrics to track operational goals and team performance standards.
- Trained new employees on operational procedures and company standards for performance.
- Implemented safety protocols to maintain a secure working environment for all employees.
Package Handler Trainer
Fed Ex Ground
Kansas City, Missouri
01.2016 - 08.2016
- Trained new package handlers on safety protocols and operational procedures.
- Conducted performance evaluations to assess trainee progress and skills.
- Collaborated with management to improve training programs and processes.
- Oversaw daily workflow and ensured adherence to company standards.
- Sorted packages for efficient loading and delivery routes.
- Operated package scanning equipment to track shipments accurately.
- Collaborated with team members to maintain workflow efficiency.
Package Handler
Fed Ex Ground
Kansas City, MO
03.2014 - 01.2016
- Operated package scanning equipment to track shipments accurately.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages for efficient loading and delivery routes.
- Loaded and unloaded packages from delivery trucks systematically.
- Collaborated with team members to maintain workflow efficiency.
- Monitored package quality to ensure compliance with company standards.
- Maintained cleanliness and organization of the work environment.
- Maintained a clean work environment by removing debris from the loading dock area.
Infantryman
Missouri National Guard
Kansas City, MO
06.2010 - 08.2012
- Conducted tactical training exercises to enhance unit readiness and operational effectiveness.
- Operated and maintained military equipment to ensure reliability during field operations and training exercises.
- Collaborated with team members to successfully execute strategic plans during missions and drills.
Infantryman
United States Army
Fort Hood, Texas
09.2006 - 04.2010
- Conducted tactical training exercises for unit readiness and operational effectiveness.
- Operated and maintained military equipment during field operations and training exercises.
- Collaborated with team members to execute strategic plans during missions and drills.
- Conducted training exercises to ensure proficiency in basic infantry skills.
- Developed skills in marksmanship, navigation, and small unit tactics through extensive training.
- Maintained accountability of assigned personnel, weapons, equipment and supplies.
Education
Associate of Arts -
Metropolitan Community College
Kansas City, MO 09.2010 - 12.2014
Skills
- Operations management
- Performance evaluation
- Staff training
- Safety compliance
- Process improvement
- Workforce planning
- Problem solving
- Team building
- Leadership skills
- Effective communication
- Time management
- Team development
- Staff management
- Staff development
- Goals and performance
- Staff scheduling
- Operational efficiency
- Performance management
Affiliations
- Biking
- Hiking
- Snowboarding
Timeline
Area Manager
Fed Ex Ground
10.2021 - Current
Operations Manager
Fed Ex Ground
08.2016 - 10.2021
Package Handler Trainer
Fed Ex Ground
01.2016 - 08.2016
Package Handler
Fed Ex Ground
03.2014 - 01.2016
Associate of Arts -
Metropolitan Community College
09.2010 - 12.2014
Infantryman
Missouri National Guard
06.2010 - 08.2012
Infantryman
United States Army
09.2006 - 04.2010