Dedicated professional with extensive experience in small business operations and staff development. Skilled in training teams to deliver exceptional client care while streamlining processes to improve service delivery.
Overview
17
17
years of professional experience
Work History
Owner Therapist
Body-Mend Llc
Leonardtown, MD
08.2015 - Current
With over 25 years of professional experience, provided manual therapy and wellness care to clientele.
Managed daily operations, ensuring efficient service delivery and optimal client satisfaction.
Trained and mentored staff on best practices in client care and operational procedures.
Analyzed customer feedback to refine service offerings and improve client retention rates.
Director of Recruiting and Training
Dorn Companies
San Diego, CA
10.2015 - 11.2016
Developed and implemented recruitment strategies to attract top talent for skill specific positions.
Streamlined hiring processes, reducing time-to-fill positions while maintaining candidate quality.
Led team of recruiters, providing mentorship and training.
Maintained and proactively responded to job site changes as required.
Educator
IPSB
San Diego, CA
08.2008 - 11.2010
Developed and implemented a full 720 hour massage education curriculum.
Facilitated classroom activities that promoted student collaboration and critical thinking.
Provided personal and specific educational feedback to ensure student success.
Provided mentorship and support to junior educators, fostering professional growth and development.