Jason McCraw
Gastonia,NC
Summary
Upbeat, customer-focused Sales Associate with 10+ years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
9
9
years of professional experience
Work History
Car Salesperson
Renaldo Honda
Shelby, NC
11.2023 - Current
- Greeted customers and provided product information.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Conducted test drives for prospective buyers.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Maintained customer satisfaction by providing prompt, reliable service.
- Advised customers on financing options and warranties available for their purchase.
- Developed relationships with potential buyers through phone calls and emails.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Provided follow-up customer service after a car sale was completed.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
General Manager
Mr. Tire Auto Service Centers
Denver, NC
09.2020 - 10.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Tested components with appropriate instruments to ensure proper operation.
- Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
- Maintained accurate records of work performed in accordance with company standards.
- Provided estimates for labor costs associated with repair projects prior to commencement of work.
- Ensured safety protocols were followed while working on vehicles.
- Consulted with customers regarding service options available based upon their needs.
- Explained technical diagnoses and needed repairs to non-mechanical individuals who lack technical knowledge.
- Assisted fellow mechanics when necessary during complex repairs.
- Adhered strictly to safety requirements when operating machinery or handling hazardous materials.
- Researched parts availability from vendors in order to complete repairs efficiently.
- Organized tools and supplies neatly within the workspace for easy access during maintenance tasks.
- Educated customers about basic automotive maintenance techniques they can perform themselves at home.
General Manager
KURE
Gastonia, NC
08.2015 - 07.2020
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
Education
High School Diploma -
Collins Hill High School
Suwanee, GA06-1997
Skills
- Sales Presentations
- Goal-Oriented
- Building rapport
- Cold-calling
- Closing deals
- Customer Relationship Management
- Friendly and Enthusiastic
- Issue Resolution
- Upselling strategies
- Aftermarket products
- Sales Conversion
- Follow-up skills
- Competitive
- Appointment Scheduling
- Sales closing
Timeline
Car Salesperson
Renaldo Honda
11.2023 - Current
General Manager
Mr. Tire Auto Service Centers
09.2020 - 10.2023
General Manager
KURE
08.2015 - 07.2020
High School Diploma -
Collins Hill High School