JASON MICHEL- MORENO
McCook,NE
Summary
Versatile and dynamic professional with proven expertise in customer service and team leadership, honed at QUALITY FARM AND RANCH CENTER LLC. Excelled in enhancing team productivity and customer satisfaction through effective problem-solving and empathetic service. Skilled in cash handling and bilingual communication, consistently achieving and surpassing performance goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
QUALITY FARM AND RANCH CENTER LLC
07.2024 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Developed strong relationships with repeat customers through friendly service interactions.
Host Manager
Tequilas Bar and Grill
03.2017 - Current
- Collaborated with kitchen staff to ensure timely food delivery and consistent quality for guest satisfaction.
- Enhanced team productivity by conducting regular staff training on hospitality best practices.
- Conducted daily pre-shift meetings reinforcing key points of focus needed to ensure excellent customer service and overall performance.
- Reduced wait times with effective scheduling and resource allocation, resulting in positive customer feedback.
- Assisted in hiring, onboarding, and mentoring new employees, improving overall team performance levels over time.
- Implemented new protocols to adhere to health guidelines during the pandemic, ensuring guest safety while dining.
Construction Worker
CARTHER BROTHERS LLC
08.2024 - 11.2024
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Operated power equipment to move materials and promote job efficiency.
Education
High School Diploma -
MCCOOK SENIOR HIGH SCHOOL
McCook, NE05-2020
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- POS systems
- Time management
- Empathy and patience
- Bilingual
Accomplishments
- Achieved CNA-certification by completing online classes with accuracy and efficiency.
- maintained a 4.0 GPA due to my drive to achieve.
- Gained the title of med aid for 2018 thru 2019 working with hillcrest as a nurse aid, during the pandemic.
Certification
- Nebraska Driver's License
- Certified Nursing Assistant (CNA)
- ServSafe Food Handler's Certification
- Certified Medical Assistant (CMA)
Languages
Spanish
Native or Bilingual
German
Limited Working
English
Native or Bilingual
Timeline
Construction Worker
CARTHER BROTHERS LLC
08.2024 - 11.2024
Cashier Team Lead
QUALITY FARM AND RANCH CENTER LLC
07.2024 - Current
Host Manager
Tequilas Bar and Grill
03.2017 - Current
- Nebraska Driver's License
- Certified Nursing Assistant (CNA)
- ServSafe Food Handler's Certification
- Certified Medical Assistant (CMA)
High School Diploma -
MCCOOK SENIOR HIGH SCHOOL
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