Jason Moore
Ketchikan,Alaska
Summary
Dynamic hospitality professional with extensive experience at The Landing Hotel, excelling in customer service and training. Proven ability to enhance guest satisfaction through effective communication and operational oversight. Skilled in transaction processing and team mentoring, consistently fostering a welcoming environment that promotes loyalty and retention.
Overview
25
25
years of professional experience
Work History
Front Desk Agent
The Landing Hotel
03.2022 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Instructed new hires on hotel operations and procedures.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Trained new staff members in customer service techniques and hotel operations.
Driver Guide
Ketchikan Independent Tours
04.2018 - 2022
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed all relevant traffic laws and safety regulations.
Infantryman
U.S Army
01.2001 - 03.2008
- Constructed and camouflaged infantry positions and equipment to prevent detection.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Trained in use of tear gas, passive ordnance, and explosives.
- Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities.
- Established defensive positions to protect against enemy forces.
- Maintained secure communication systems to relay information to and from command teams.
- Utilized advanced tactics to engage and neutralize enemy combatants.
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
- Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
- Executed directives from command center with necessary timeliness and efficiency.
Education
No Degree - EMT-B
University of Alaska Fairbanks
Fairbanks, AKHigh School Diploma - High School Curriculum
West Valley High School
Fairbanks, AK05.1998
Skills
Guest amenities
Safety and security procedures
Automated telephone systems
Lobby oversight
Registration processing
Transportation information
Credit and cash payments
Administrative support
Customer service
Training and mentoring
Team oversight
Transaction processing
Hospitality best practices
Inventory oversight
Front office support
Documentation
Registration
Timeline
Front Desk Agent
The Landing Hotel
03.2022 - Current
Driver Guide
Ketchikan Independent Tours
04.2018 - 2022
Infantryman
U.S Army
01.2001 - 03.2008
No Degree - EMT-B
University of Alaska Fairbanks
High School Diploma - High School Curriculum
West Valley High School