Jason Muras
Schulenburg,TX
Summary
Accomplished Senior Field Service Technician with a proven track record at SparkLight Communications, enhancing service quality and customer satisfaction through expert troubleshooting, repair, and preventative maintenance. Demonstrated leadership in field service management and exceptional customer service, significantly reducing critical failures. Skilled in device installation and fostering team collaboration, consistently delivering results beyond expectations.
Overview
29
29
years of professional experience
Work History
Senior Field Service Technician
SparkLight Communications
03.2017 - Current
- Collaborated with cross-functional teams to ensure seamless integration of new equipment installations.
- Operated hand tools and power equipment according to company safety procedures.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Discussed and recommended service options with customers and explained costs involved.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Proactively addressed potential issues through preventative maintenance measures, reducing the frequency of critical failures in the field.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Improved customer satisfaction with timely and effective resolution of technical issues.
- Responded quickly to emergency maintenance requests for timely on-call support.
Cable Installer Technician
SparkLight Communication
05.2002 - Current
- Improved customer satisfaction by providing efficient and professional cable installation services.
- Collaborated with team members to complete large-scale installation projects within tight deadlines.
- Enhanced system performance for clients by conducting thorough testing and troubleshooting of cable connections.
- Streamlined the installation process through effective communication with dispatchers, supervisors, and other team members as needed.
- Reduced installation errors by carefully following guidelines and best practices for cable placement and connection.
- Ensured timely completion of installations by effectively managing work schedules and prioritizing tasks.
- Increased efficiency in completing work orders by maintaining an organized vehicle stocked with necessary tools and equipment.
- Demonstrated flexibility when faced with changes in scheduling or project scope to meet client needs efficiently without compromising quality results.
- Actively participated in routine meetings to discuss progress updates, ongoing challenges, solutions, best practices sharing among teammates.
- Delivered exceptional customer service, addressing concerns and answering questions to ensure client satisfaction.
Operations Specialist Second Class
United States Naval Service
06.1995 - 06.1999
- Analyzed operational data to identify trends and opportunities for improvement in efficiency and effectiveness.
- Managed budgets responsibly while identifying cost-saving opportunities that did not compromise service quality or team morale.
- Delegated tasks effectively among team members, ensuring optimal workload distribution and maximizing productivity.
- Facilitated optimal communication among team members, fostering a collaborative work environment conducive to achieving objectives.
Education
Associate of Applied Science - Telecommunications
Austin Community College
Austin, TX05.2002
Skills
- Field Service Management
- Troubleshooting and repair
- Installation and maintenance
- Heavy Lifting
- Customer Service
- Service Quality
- Courteous and Professional
- Device Installation
- Accountability and Work Ethic
Timeline
Senior Field Service Technician
SparkLight Communications
03.2017 - Current
Cable Installer Technician
SparkLight Communication
05.2002 - Current
Operations Specialist Second Class
United States Naval Service
06.1995 - 06.1999
Associate of Applied Science - Telecommunications
Austin Community College