Jason Murphy
Livonia,MI
Summary
Intelligent IT Manager with [Number]-year record of leadership experience in areas such as infrastructure development and management, application support and security optimization. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects.
Overview
12
12
years of professional experience
Work History
Director of Implementation
Rapid Recon
Palo Alto, CA
10.2015 - Current
- Coordinated with stakeholders to identify, analyze and resolve process issues.
- Managed the transition from old systems to new ones in a timely manner.
- Provided technical guidance on the development of system integration solutions for clients.
- Monitored progress of projects and identified areas for improvement.
- Conducted training sessions for users on how to use newly implemented systems.
- Reviewed existing applications and proposed changes as needed to improve operational efficiency.
- Collaborated with IT personnel to develop strategies for improving user experience.
- Ensured that all relevant documentation was kept up-to-date throughout each project's life cycle.
- Maintained regular contact with customers throughout the entire implementation process.
- Performed quality assurance testing prior to launching new systems into production environment.
Service Manager
Michigan Pneumatic Tool
Romulus, MI
01.2012 - 09.2015
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
Education
High School Diploma -
Redford Union High School
Redford, MI06-1998
Skills
- Business Analysis
- Cross-functional team leadership
- Software Implementation
- Agile Methodology
Timeline
Director of Implementation
Rapid Recon
10.2015 - Current
Service Manager
Michigan Pneumatic Tool
01.2012 - 09.2015
High School Diploma -
Redford Union High School