Jason Nammour
Butler,USA
Summary
Experienced Operations Manager with a demonstrated history of working in the logistics and supply chain industry. Skilled in Operations Management, Transportation Management, Strategic Planning, Leadership, and Project Management. Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
24
24
years of professional experience
Work History
Operations Manager
UPS
Palisades, NY
01.2022 - Current
- Streamlined operational workflows to enhance efficiency and reduce delivery times.
- Led cross-functional teams to implement process improvements across multiple service areas.
- Developed and monitored key performance indicators to drive accountability and performance excellence.
- Trained and mentored staff on best practices in logistics management and safety protocols.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Operations Manager
UPS
Spring Valley, NY
01.2021 - 01.2022
- Coordinated with external partners to optimize supply chain processes and resource allocation.
- Analyzed operational data to identify trends, enabling strategic decision-making for resource distribution.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Operations Manager
UPS
Mount Olive, NJ
01.2018 - 01.2021
Operations Manager
UPS
Secaucus, NJ
01.2017 - 01.2018
Operations Supervisor
UPS
Secaucus, NJ
01.2016 - 01.2017
Operations Supervisor
UPS
Mount Olive, NJ
01.2013 - 01.2016
Package Delivery Driver
UPS
Parsippany, NJ
01.2012 - 01.2013
Shop Manager
Dynasty Auto Body
Paterson, NJ
01.2002 - 01.2012
- Directed daily operations to ensure optimal workflow and efficiency in auto body repairs.
- Managed team performance, fostering a collaborative environment and enhancing skill development.
- Implemented quality control measures to improve repair accuracy and customer satisfaction rates.
- Developed training programs for new staff, focusing on safety protocols and operational procedures.
- Streamlined inventory management processes, reducing waste and improving resource allocation.
- Coordinated with suppliers to maintain optimal stock levels of materials and parts required for repairs.
- Analyzed customer feedback to identify service improvements and enhance overall client experience.
- Led strategic planning initiatives aimed at expanding service offerings and increasing revenue streams.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
B.A. -
Thomas Edison University
07.2025
A.S. Degree - Business Administrative, Science
Passaic County Community College
01.2007
Skills
- Microsoft Windows
- Adobe Photoshop
- Proficient in Microsoft Office Suite
- ADP
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Staff training
- Staff management
- Inventory management
- Policies and procedures implementation
- Performance monitoring
- Goal setting
- Inventory control
- Strategic planning
- Project management abilities
- Project leadership
- Health and safety compliance
Languages
Arabic
Native or Bilingual
SUMMARY OF QUALIFICATIONS
- A highly organized and detail-oriented Team Leader with over 10 years’ experience providing skillful administrative support to clients and colleagues.
- Solid managerial and administrative experience
- Dedication and drive as a hard-working individual
- Superlative communications and team building skills
- Ability to manage multiple tasks in a pressured environment
AREAS OF EXPERIENCE
- Regularly set and achieve clear, measurable goals and deadlines
- Managing large teams over 100+ employees
- Budgeting and goal setting based on company plans
- Excellent writing and editing skills
- Effective and efficient working collaboratively as well as independently
- Superior organizational skills and unremitting attention to detail
- Flexible in a dynamic environment, applying a variety of strategies to attain goals
- Strong fact-checking skills
Timeline
Operations Manager
UPS
01.2022 - Current
Operations Manager
UPS
01.2021 - 01.2022
Operations Manager
UPS
01.2018 - 01.2021
Operations Manager
UPS
01.2017 - 01.2018
Operations Supervisor
UPS
01.2016 - 01.2017
Operations Supervisor
UPS
01.2013 - 01.2016
Package Delivery Driver
UPS
01.2012 - 01.2013
Shop Manager
Dynasty Auto Body
01.2002 - 01.2012
A.S. Degree - Business Administrative, Science
Passaic County Community College
B.A. -
Thomas Edison University