Jason Pallai
Venice,FL
Summary
Authoritative Lead Technician with 24 years overseeing smooth, efficient operations at Powersports companies. Proficient in managing both digital engineering assets and departmental personnel. Prepared to apply deep technical knowledge and deft personnel management skills to streamline employers' technical operations.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Lead Technician
Sarasota Powersports
09.2021 - 07.2023
- Serviced and repaired ALL makes and models including Yamaha, Suzuki, Kawasaki, Honda, Polaris, Ducati, Aprilia, KTM, Husqvarna, and other off brand manufacturers
- Provided technical assistance to other A, B, and C technicians
- Maintained 95% or better Yamaha C.S.I
- Rating
- Billed 100hrs+ weekly when condusive amount of work was available
- Maintained Yamaha Gold Certifications throughout.
Managing Technician
Coyote Motorsports
09.2019 - 09.2021
- Managed Service Department while billing 160-200 average per 2 week pay periods as Lead Technician
- Maintained Yamaha Gold Certification since 2017
- Trained 3 Technicians upon hire
- Maintained 96% Yamaha Customer Warranty Satisfaction Rating
- Surpassed 1.5 million in total labor yearly revenue for both years
- Serviced all makes and models.
Lead Technician
Grand Prix Motorsports
06.2017 - 09.2019
- Peak billing in season was 200-220 hrs within two week pay period
- Serviced/repaired all Polaris, Indian, Yamaha, Kawasaki, and Victory models
- Trained all A, B, and C level technicians
- Communicated with customers on regular basis when technical explanations were needed
- Led in-house customer seminars on unit maintenance
- Completed 80% of Polaris Silver training modules
- Serviced/repaired all makes and models including European.
Lead Technician
Coyote Motorsports
02.2012 - 06.2017
- Billed an average of 160-180 hours within two week pay period during first summer season
- Surpassed all former lead technicians in hours billed per pay period
- Mentored and trained two “B” level technicians during summer season
- Performed all major engine/transmission repairs including Yamaha XV16 transmission recalls with zero comebacks
- Serviced all makes and models including European and Harley Davidson.
Lead Technician
Silverthorne Powersports Yamaha
04.2008 - 02.2012
- Led the Colorado region in Yamaha C.S.I
- For two years in a row
- Surpassed both former Technicians in total combined hours billed within 60 days of hire
- Managed entire service department including customer relations, service order writing, new unit building and delivery, as well as all repairs on service units
- Scored 100% on warranty repair surveys two years straight
- First time accomplishment at Silverthorne Powersports and for the Region.
Operations Manager
The Schnell Group, Inc.
11.2004 - 12.2007
- Responsible for the entire North American Operations for the U.S
- Division of an Italian machinery manufacturer
- Managed 3 million dollar profit and loss budget to a 8% increase in profit over 8 months
- Oversaw 12,000 item parts inventory supplying over 200 customers.
Lead Technician
Clay’s Power Equipment
02.2003 - 10.2004
- Supervisory technician in largest commercial power equipment dealer in North Carolina, (9th in the Nation)
- Lead liaison with major product supplier technical representatives for all service/warranty issues
- Product suppliers include Honda, Kawasaki, Toro, Briggs & Stratton, Tecumseh, Kohler, Stihl, and Echo
- Billed up to $3500 weekly @ $78/hour labor rate, highest ever in company’s 38 year history by a single technician
- Increased service department revenue by 18% in six month period over previous year by improving department efficiency through new policy implementation and increased output.
Account Marketing Manager
TechOps Corporation
10.2000 - 05.2003
- Oversaw all aspects of Chicago based marketing efforts
- Produced and implemented Chicago marketing strategies including over 400 corporate prospects
- Responsible for acquiring multiple Fortune 1000 clients including Tribune Co
- And Elmhurst Hospital
- Lead representative in all sales presentations to prospective clients.
Fleet Operations Manager
TLC Lawn Care Inc.
01.1998 - 10.2000
- Directed and maintained entire fleet for 3 million dollar commercial landscaping corporation
- Produced and implemented preventative maintenance schedules for all operations based equipment
- Reduced fleet maintenance costs over 35 percent by eliminating outsourced maintenance
- Decreased supply transaction costs almost 30 percent by obtaining fleet need’s from one supplier.
Lead Technician
Adventure Cycle and Marine
09.1992 - 11.1997
- Managed all aspects of motorcycle business including sales, service, and parts
- Over $1.5 million in total annual revenue
- Communicated with all suppliers, clients, and performance companies
- In charge of all accounts payable and receivable, payroll, profit and loss etc.
- Master technician in all aspects of internal combustion, specializing in high performance modification
- Lead Technician-A.M.A 750 Supersport Pro for Privateer, 3 and ½ Seasons.
Education
B.A. - School of Economics
University of Kansas
Lawrence, Kansas12.1998
A.S.E. Master Certification -
08.1993
Skills
- Proficient in Lightspeed Evo, DX-1, Comptron, Microsoft Office Software, and other operating systems
- Spanish Speaking
- Master in the applied science of internal combustion
- Diagnostic Testing
- System Testing
- System Maintenance
- Mechanical Troubleshooting
- Data Analysis
- Report Preparation
- Product Testing
Certification
- Honda Factory Training, 1993, 1997
- Suzuki Factory Training, 1993, 1997
- Yamaha Factory Training, 2008, 2012
- Yamaha Sport Specialist, 2009
- Yamaha Star Specialist, 2009
- Yamaha Outdoor Specialist, 2009
- Yamaha Gold Certification, 2017
- Polaris Silver Training, 2017
References
Employer & Personal References Available
Timeline
Lead Technician
Sarasota Powersports
09.2021 - 07.2023
Managing Technician
Coyote Motorsports
09.2019 - 09.2021
Lead Technician
Grand Prix Motorsports
06.2017 - 09.2019
Lead Technician
Coyote Motorsports
02.2012 - 06.2017
Lead Technician
Silverthorne Powersports Yamaha
04.2008 - 02.2012
Operations Manager
The Schnell Group, Inc.
11.2004 - 12.2007
Lead Technician
Clay’s Power Equipment
02.2003 - 10.2004
Account Marketing Manager
TechOps Corporation
10.2000 - 05.2003
Fleet Operations Manager
TLC Lawn Care Inc.
01.1998 - 10.2000
Lead Technician
Adventure Cycle and Marine
09.1992 - 11.1997
A.S.E. Master Certification -
B.A. - School of Economics
University of Kansas