Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Varela

Kissimmee,FL

Summary

INFORMATION TECHNOLOGY Authorized to work in the US for any employer

Overview

25
25
years of professional experience
1
1
Certification

Work History

IT Technician

Godwins Gatorland Inc
06.2021 - Current
  • Handle day to day tickets
  • On-site technician
  • Made sure POS of Sales run properly
  • Install cameras
  • Build computers
  • Installed software
  • Made sure printers work properly
  • Made sure wifi works
  • Work in Active Directory
  • Work with environment in the park
  • Keep iPad and tablets up to date.

IT Technician

Acara Solutions- Lockheed Martin
05.2017 - 06.2021
  • Set up computer for New Hires
  • Installed software
  • Updated drivers on HP computers
  • Handled iPhone and iPads
  • Did the computer exchanges, when a employee needed a new computer, handled hardware from Monitor, docking stations, cables, keyboards, mouses.
  • Reset passwords
  • Troubled shoot computer issues for users
  • Worked with tickets when they would come in
  • Installed new hard drives when needed
  • Installed RAM
  • Installed new battery in laptop
  • Dealt with day to day task as a onsite tech

Computer Technician

Siemens
11.2016 - 05.2018
  • Ran Tickets
  • Worked on Laptops and Desktops
  • Ran Windows repair on users laptops and desktops
  • Uninstalled and reinstalled software and applications
  • Picked up old equipment from users
  • Set up monitors and desktops
  • Replaced cables on users LAN
  • Tested LAN for connection
  • Decommed 3 Servers
  • Troubleshoot LAN connection issue
  • Moved cable around on switches when needed
  • Troubleshoot IP address
  • Updated Drivers recommended for Laptops and Desktops
  • Replaced Hardware in Laptops
  • Tested IP address on WAPS
  • Checked on VOIP desk phones for connection
  • Trouble shoot Ricoh printers
  • Backed up data to external hard drive

IT Technician

Virginia Beach Public Schools
07.2016 - 08.2016
  • Worked with the CRT at First Colonial High School
  • Reimaged 400 Laptops
  • Reimaged 3 Computer Labs
  • Moved around Computer lab
  • Organized computer wires to make them look presentable
  • Help the CRT with any teacher IT issues
  • Labeled 50 Chrome Books
  • Downloaded and deleted apps from IPads
  • At Plaza Annex Virginia Beach
  • Help in Provision of 5,000 Chrome books
  • Helped unpack and label 400 Chrome books

Temp

Portsmouth Public Schools
02.2016 - 03.2016
  • Helped distribute 4200 Chrome books to students
  • Helped out with help desk for the schools with the Chrome books
  • Helped imagine 8 Surface books
  • Helped with trouble calls in the schools
  • Organized items in the office
  • Helped finished a inventory sheet for hardware needed for computers in the schools and departments

Information Technology Consultant

Cerner
09.2013 - 11.2013
  • Went around to Sentara Hospitals and wrote down computer names that were connected to patience label Cerner printers for Sentara's upgrade software.
  • Added data to excel sheets of each computer connected to the label printers
  • Worked with over 50,000 computers and 200 label Cerner printers

Internship

Sentara Hospital
01.2013 - 10.2013
  • Installing updates on computers around the hospital
  • Taking apart laptops and towers, also other hardware
  • Installing Windows on computers

logistics, support and administrative

United States Navy Reserves
02.2007 - 04.2010
  • Responsible for the management and efficiency of the logistics, support and administrative.
  • Jacksonville FL (Logistics Support) February 2007-April 2010

Aviation Maint Admin

United States Navy
01.2003 - 01.2007
  • Operating and obtaining libraries of technical publications and related maintenance data.
  • Performing clerical and administrative duties such as filing and typing.
  • Preparing reports and correspondence; performing computer data base and system analysis.
  • Maintaining engine logbooks and associated aircraft records.

Attractions/Cast Member

Walt Disney World
09.2000 - 01.2007
  • Guest interactions
  • Ensuring guests safety on attractions.
  • Loading and unloading guests on attractions.
  • Help ensure our guests have enjoyable experiences while visiting our theme parks.

Education

Bachelor of Science - Computer And Information Systems Security

ITT Technical Institute
Norfolk, VA
09-2012

High School - undefined

Colonial High School
05.2000

Skills

  • Technical Support
  • Operating Systems Proficient in Microsoft Office
  • LAN
  • Database Development Network Systems Management
  • Active Directory
  • Help Desk
  • Microsoft Desktop Operating System Network Technology &Service Integration
  • Microsoft Networks Operations Systems 1&1 I Volunteer IT work at church
  • Desktop Support
  • Windows Server 2003 & 2007 Network Standard and Protocols
  • VoIP
  • Software Troubleshooting
  • Proficient in Microsoft Office Suit Data backups
  • Introduction to Computer Programming Setting up Hardware
  • Network Support

Certification

driver's license

Timeline

IT Technician

Godwins Gatorland Inc
06.2021 - Current

IT Technician

Acara Solutions- Lockheed Martin
05.2017 - 06.2021

Computer Technician

Siemens
11.2016 - 05.2018

IT Technician

Virginia Beach Public Schools
07.2016 - 08.2016

Temp

Portsmouth Public Schools
02.2016 - 03.2016

Information Technology Consultant

Cerner
09.2013 - 11.2013

Internship

Sentara Hospital
01.2013 - 10.2013

logistics, support and administrative

United States Navy Reserves
02.2007 - 04.2010

Aviation Maint Admin

United States Navy
01.2003 - 01.2007

Attractions/Cast Member

Walt Disney World
09.2000 - 01.2007

High School - undefined

Colonial High School

Bachelor of Science - Computer And Information Systems Security

ITT Technical Institute

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