Summary
Overview
Work History
Education
Skills
Timeline
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Jason Pham

Plano,TX

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success.

Overview

5
5
years of professional experience

Work History

Server Trainer

Pappadeaux Seafood Kitchen
08.2023 - Current
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.

Manager/Owner

Ding Tea Richardson
09.2020 - 07.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.

Busser

Darden Restaurants, Inc
06.2019 - 08.2020
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.

Education

Bachelor of Business Information Systems - Information Technology

Collin County Community College District
Plano, TX
06.2024

High School Diploma -

Allen High School
Allen, TX
06.2020

Skills

  • Effective Time Management
  • Menu Memorization
  • Safe Food Handling
  • Order Accuracy
  • Upselling strategies
  • POS System proficiency
  • Cash Handling
  • Restaurant Operations
  • Quality Control
  • Employee Mentoring

Timeline

Server Trainer

Pappadeaux Seafood Kitchen
08.2023 - Current

Manager/Owner

Ding Tea Richardson
09.2020 - 07.2023

Busser

Darden Restaurants, Inc
06.2019 - 08.2020

Bachelor of Business Information Systems - Information Technology

Collin County Community College District

High School Diploma -

Allen High School

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